Notify Stakeholders button

[Paun_ Cosmin]

Hi all

We are planing to enable the agents to be able to handle incidents (create incidents, send notifications to the stakeholders) via the jira mobile app. However, in a ticket I see only "add internnal note" or "reply to customer" options.

How can we add the "Notify Stakeholders" option?

[Paun_ Cosmin]

I'm not talking about adding stakeholders to an incident. The button "Notify Stakeholders" is not visible in the jira MOBILE App

[Pedro Olmo]

Hello @Paun_ Cosmin ,

The option to notify stakeholders is through the incidents. You need to add them in the Stakeholder field as I show you below, and then you will have to notify them in the activity.

Regards

[Pedro Olmo]

Hello @Paun_ Cosmin ,

If you have the latest version installed (in my case on an Android device), you will see that below the attachment section there is a link called ‘Notify stakeholders’, which is where stakeholders are notified from the mobile app.

Regards

[Pedro Olmo]

Hello @Paun_ Cosmin ,

Have you been able to validate whether you can see the link (Notify stakeholders) from your Jira mobile app?

Regards