Community resources
Community resources
Community resources
Jira Service Management
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When I opened my project on Jira now, I did not find the kanban board. Knowing that my project is on Jira Software Project. What is the solution to the problem of the kanaban board no...
- Question
- cloud
- jira-service-management-cloud
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Hi JIRA Team, Can you please provide the best solution for the below error. It looks like our database is taking a little longer than usual to sync up. Wait a few moments th...
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Hello, yes it is a question that has been asked before but I want to confirm it again. We will look at the tickets received by 3 people. But there are more than 10 employees in the company, s...
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im trying to turn on an automation, where; - summary includes the exact phrase "Invoicing 2.0 ran successfully on CSL", and - reporter = BeelineDBATeam@beeline.com in that scenario...
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Hi There, We have more then 500 Application Codes "App Code", when raise the change, change requestor will use the related "app code" to associate with the change. And currently, the "ap...
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I went through the link below https://community.atlassian.com/t5/Jira-Service-Management/Priority-field-is-missing-from-the-list-of-available-fields-for/qaq-p/2287166 . Please let me know what...
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HI All, How do you effectively create a dashboard per-person service desk agents for performance analysis using key metrics such as 1. completed tickets per agent 2. SLA success/breached...
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Hi, trying to run a basic gadget / dashboard showing # of issues at 0-30 days old, 31-60, >60. Have tried the standard gadgets and fields, but none do this pretty common and basic function....
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I'm confused why you would hide a user count from me. If I go to the Subscription page in the Billing section of my Opsgenie instance, it tells me I have 160 seats/licenses. And... hooray, it will ...
- Question
- opsgenie
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An automation that automatically assigns a certain user to a task when a specific status is chosen keeps running. However, the rule doesn't exist anywhere. Not on the project automations or the ...
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Is there a way to report on all associated email channel addresses across all projects in Jira Service Management? We would like to review the email channels associated with projects in a single list...
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Good afternoon, Bear with me, as I'm extremely new to JSM. I'm building a ticketing system for a department in my org. This will be used to request configuration of items by said department....
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We are attempting to programmatically create Service Requests in our Jira Service Management project (Project Key: [YOUR_JIRA_PROJECT_KEY], Service Desk ID: [YOUR_JIRA_SERVICE_DESK_ID...
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Hi, on a form of my customer portal, I want that : - if the customer fills in the "server" field, the list of applications is restricted to this server. Server and application ...
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We are looking at JSM Assets for our enterprise asset management needs and currently have most of our IT assets split across Lansweeper and Manage Engine. We're using the apps to pull in assets from ...
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Clients hire bags of hours for ticket management and send requests/incidents/new developments, etc... The technicians allocate the time they spend and all the imputed time must be restored in all th...
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I have built 4 rules to calculate the device age of different assets. Once a rule where the trigger is when an asset is created. Then a rule where an asset is updated. I have now built these two rule...
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We need to enable agents in one service desk instance to link to tickets in another service desk ins
we se JSM to enable service desk for various departments as separate SD project. We need to link tickets across projects. so that the Health and Safety SD agents can link one of their tickets to th...
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Hi, I am trying to create a filter to show all items with a subproduct of "" BUD (Budgeting - Outturn and Plans) I am using the following AQL but its returning no results, the SubProduct f...
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When my customer is sending a comment to our email request address, the inline attachments are renamed to 0 and 1 and are placed at the end of the comment. I checked the eml file and there the image...
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cara verifikasi no telepon di aplikasi Pi networK
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Hi, we have about 1600 external reporters in our Jira ServiceDesk system, and sometimes we would like to send an email to most of them, but not all of them. Is there, besides export...
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Is automation the only way? I have a look in "Rules for taking action against alerts" and in the rules "Update action" I can only "add comment" and "Close ticket" I can't choose anything else like tr...
- Question
- opsgenie
- cloud
- jira-service-desk
- opsgenie-cloud
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Do you know how to change the IP address of country
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On a website offering AI webservices, I accidently got forwarded to create an atlassian account thinking this was part of the process to use this AI service. (f…ing ads) Now I want get r...
241 views 3 1 Deleted user February 16, 2025
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