Community resources
Community resources
Community resources
Jira Service Management
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Hi there, I am trying to calculate a percentage of issues closed in 2 days as part of all issues in a period. a) I have a JQL that will allow for a count of issues resolved in 2 days b) I have a J...
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I have an agent who wants their linked issues to update the original issue based only on comments in the linked issue, and not based on transition of the linked issue. This is 1st line support linki...
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Hi everyone, I am trying my hardest to figure out if Atlassian offer any type of customer interactions tracking both regarding email and calls. Anything would be helpful since we have a...
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Hi we have an issue in that when tickets are being created duplicate are then created . This was initially happening 1 minute after the first but now all the duplicates are coming in the nex...
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Hi, I am trying to filter Tests linked to a specific Test Plan. I am using this filter but cannot find the JQL function. There is another way to filter all the Xray tests that are li...
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HI Experts, 1- Is this possible to create API for certain project to open incidents? 2- which is better to use API to open incidents or using issue collector? we are using JSM data...
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HI Experts, Is this possible to display images in Jira? for example, if the end user enter the this AD user it show him his image and i don't care this is come from AD or from internal repository i...
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After the upgrade, we cant reply to customer, only Add internal note under a ticket, We have Jira Management Cloud Standard, and we have checked the permissions (Admin) but still no luck. Can someb...
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Hi, our Company started to use Assist/Halp ticketing system because our users easily use Microsoft Teams. How can I set a Teams notification (on Assist app) when a user opens a new issue by sending ...
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How to transfer a topic from project A to project B?
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Hi, I want to make field level events like on change, Hide/view fields based on another fields etc., but I came to know there is no OOTB solution available. Is there any free custom app/ No cost ap...
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Hello I have a project with two request type The First Request Type is created by the end user The Second Request Type is created by the automation when the first request is done ...
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Hi Community, is there any possibility to show updated tickets where customers did something? In my case i want to see tickets thats updated by customers shown on my dashboard. If the status change...
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Someone, please correct me if I am wrong or have incorrect information as I would love to be wrong in my analysis. To me, it feels like in the marketplace, none of the apps are a great solution for p...
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Hi there, If I have a field on a JSM issue called "OpsgenieAlert" with a value of true or false, is it possible in Opsgenie to only create alerts from issues if that value is true?
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- opsgenie
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Hi there, In JSM I am trying to take a copy of a workflow so I can make some changes without breaking the original. From the cog, I click Issues and then workflows and navigate to the workflow I ne...
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When using JSM under a HIPAA compliant environment, the guide states we must DISABLE all notifications, push and email. Is there no way to at least allow email and configure TLS between our mail serv...
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In Jira project automations how can I add a logical statement to an email subject? For example, add "URGENT" to the subject line if {{issue.priority.name}} = "High" Is this possible?  ...
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Hi All, I have downloaded the Discovery Tool and scanner but do not see assets populating. I have followed these steps, but where am I pointing the tool? https://www.atlassian.co...
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I want Jira to automatically assign a specific person when the customer inputs a price greater than $3,000 in a field. For example, The Customer opens a Jira ticket and wants to order supplies. Ther...
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Being an admin, I am unable to make any changes/actions to the tickets. It says "You don't have permission to transition this issue". My board has upgraded to the Standard plan but it still not allow...
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I need to know if there is a tool or a way to send a notification in certain day that may vary per t
When a ticket is created in a JSM project this ticket is cloned in other project and there the assignee change the summary adding a date for ex: CLONE - XXXX - role update - 05-22-23. This ticket wa...
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Hello, Is there a template or best practice for customizing JSM for a SecOps/Incident Response/CSIRT use case? Thank you, Mike
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- jira-service-management
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Is there a way to link tickets directly to a Hardware Asset, based on if that specific asset is assigned to the reporter. I have an idea on what to use for the JQL to filter out specific things, but...
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I am trying to create a basic groovy script that will parse the subject and body of incoming email to create issues to start. I have been trying to use an existing example script I found as the basis...
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| July 29, 2025 5:22 PM PDT | ||
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| May 15, 2025 6:29 AM PDT |