Community resources
Community resources
Community resources
Jira Service Management
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Hello I noticed in my project that from some statuses when we mark a ticket as "Done" it allows us to add notes and chose a close reason but from other statuses it doesn't let us do that. I...
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No me permite asignar incidencias a un usuario en especifico, a pesar de tener la misma Función dentro del Proyecto
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Hi, We have a Project for one of our client. He is already using Jira with another supplier, on another project. We send him an invitation by email. When he click on it, it doesn't open our projet. ...
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I have defined a number of components for a software development project. Please advise if it is possible for me to reference some or all of those components in a Change Request. Ma...
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Hello guys, our company is new to jira. We have just started setting up the software to suit our needs and i have a situation i cannot seem to get a hold of. So as i understand it, jira sees p...
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Hi Team , We have a service Management cloud project for our client, there is a complaint where user is not able to see there attachment files. All the attached files are showing "Failed to load". ...
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To put it in context, we have a portal to include tickets requested from a team. In most cases that team works globally for several regions, however for a couple of requests. The local team is in c...
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Good afternoon, We have recently merged 2 teams and have created a new project for this. We have hidden the forms from the portal for the old projects however some people have the old forms bookmark...
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While we were reviewing Service Requests yesterday, we wanted to sort them by Organization. We found that you're unable to do so with the current code in JSM. If this something you are i...
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Hi We are using the Refined add-on, I want to know how can we redirect the link from JSM to the https://domain.refined.site please check the photos in the attachment to clarify.
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Hello, I have an issue with the email notifications. Up until 27-2-23 I recevied notifications the normal way. Since then it has been quiet. We checked our incoming mail and while all other users o...
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Hello, I'm trying to create an automation on Jira Service Management Cloud which will on schedule will check if linked issues (type complaint) exists and if so check the statuts from those issues. ...
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When our monitoring system raises an alert, an issue is created in Jira Service Management via API call. This works fine, the key is also returned to the monitoring system. When an alert is cleared,...
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Hello, I have a weird issue, when a customer send email to helpdesk@domain.atlassian.net no tichet is created automatically. If I send an email the ticket gets created. The same customer allr...
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Dear community! I have an approval step in my request, when the user have to approve/decline it. After confirmation from approver, notification on the portal are turned off for approver, so a...
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Hi everyone, I have a problem with processing email notification in my Jira server 4.22.6 instance. I'm receiving notifiactions sent by another, cloud jira, which are rejected by automatic fil...
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I have created a group called "Dev-Prod Support Group" ifticket is created/update user will notified
Hi, I have created a group called "Dev-Prod Support Group" if ticket is created/update user will get a notification for this i have created a Automation Rule but it is not working as expected....
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I've created a rotation for my team, and set a time interval - Mon-Sat, 8am to 8pm. However, Opsgenie is still sending alerts to my team members that are created outside of this time interval.???? ...
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Hi, I have migrated 325 issues from One instance to another which is i have exported from source to Target instance and Issues are imported successfully. But once the import is complete...
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Hi, I have created a workflow property which once the Incident is closed then all the fields in the form are NOT Editable and it is working fine. Workflow property: Still i am able to edit the...
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I am looking for a standard report or a widget that will allow me to report: Open tickets per day per assignee for a specific project on a given timeframe x axis: days between x date and y date y...
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I have Jira Service Management set up. Customers are able to submit requests and upload images/attachments through the Portal when first making a request. My help desk staff and administrators can re...
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We were able to use @mention in custom field (text box with jira wiki style renderer) in Jira Service Management Cloud to mention someone's name, but it is not sending notification to that user ...
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Good Afternoon. i have a problem and i needed some help, i'm creating an automation where when an incident enters the "waiting for priorization" status, this automation will continue with the creati...
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I am trying to write out a rule that will copy a field from one child issue to another. All the issues are tied to the same epic. For example, two stories are tied to the same epic, however,...
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