Community resources
Community resources
Community resources
Jira Service Management
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When we create an incident in Jira Service Mangement and link OpsGenie alerts to that issue, is there a way in the OpsGenie analytics or API to report on those alerts? In analytics there doesn't seem...
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If I have a team of 10, and 5 of them are in T1 group and 5 are in a T2 groups, how can I determine the permission in the T1 group and T2 group? When I look at the group permissions, it says "There a...
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I have several one to many relationships that I am attempting to create is assets. In my example I have a sales agent that is affiliated with multiple merchants. I created an attribute within a sales...
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I'm testing assets and I'm unclear if I'm doing something wrong. I've created an object within an object type, have defined atributes, and have created dependencies. I am clicking on object graph, bu...
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Hi, i currently have a simple automation rule with a manual trigger which will clone an EPIC to another project. What i am looking to do now is develop the rule so that where i have multiple (say 30...
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Hello Atlassian community, We are setting up a complex CMDB on Jira Insight (Asset Management) and I have some specific use cases that I was not able to resolve by my own. Can you please hel...
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We would like to be able to pre-fill an assets field on the portal along with another field to allow people to link to the portal and create a ticket with pre-filled options. https://ourjira...
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Hello friends, Is there any standards to follow when talking about status colors? For example Blue color should be when SLA is running And Gray when it is paused? Or vice-versa? Thank you V...
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Hi all, How i can build an automation depending of the receiver address? We need four additional connected email accounts: 1@abc.com 2@abc.com 3@abc.com 4@abc.com if somebody write an eMail to ...
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Hi I am trying to take the normalized field I created to effort and to multiply its value according to the following rules set: A Jira costume formula that will create the following rule set,...
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I'm trying to collect CIs from AWS using the Assets - AWS Integration add-on (installed on our on-premises Jira SM datacenter) My company has a policy to prevent outbound connections to the internet...
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Hi, I want to update Request Type=Incident Management for 350 issues at a time is it possible in Jira list view. Thanks,
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Hi, I would like to manage a high-severity incident within a single slack channel without the use of threads. For example: jira would trigger an automated slack alert. To communicate the status of t...
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Would like to know if the JSM v5.4.3 compatible with Jira 9.4.2 ? Does any one tested & is that recommended by atlassian ? I'm looking for this because there is fix available in JSM v5.4....
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Hi there, We have customers in different language zones, with different customer service agents responsible for each language. I now want the issues to be automatically assigned to the correc...
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I have got an issue where emails are being sent to Jira Service Management but only 3/4 out of 12 emails are being received and logged. I have checked the logs in jira -> products -> j...
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Hi guys, after upgrading jira core to 9.4.1 with service management 5.4.1 I've got an issue with ServiceDesk Customer portal: when I try to create a request by generic mail the browser keeps loading...
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Hello everyone, I've been trying to upload a background image in various sizes for the icons on the navigation cards module in jira service management layout. But it seems that no matter the size of...
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- icon
- jira-service-desk
- jira-service-management
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Hi.. I am using the below code as suggested in my previous query in the community. This code is helping me to iterate through all the pages for extracting the complete list of issues from API. But t...
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Hi All, I suspect I already know the answer to this, but thought I'd ask here incase there are any options I may have missed.... Working on a new implementation of JSM. For the change workflow...
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I need to ping(on teams) all the users involved in the all the ticket wherein the most recent comment is 3 days old. How should I do it?
- Question
- cloud
- jira-service-management-cloud
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The client logged issues for our developers to work on but they can’t see it in the backlog! I think I have missed something after changing the workflow.
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Hello, We get ticket from customer users. They mark it to multiple members within their team. While replying back, does JIRA allows to reply it to all "reply all" or only to the user who has initiat...
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Hello, Can we access admin functions on the mobile app?
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Hi Recently we came across following scenario: A ticket was successfully raised and we replied to it as well. However, feedback send by the customer does not reflect against that particular ticket ...
Atlassian Community Events
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