Community resources
Community resources
Community resources
Jira Service Management
-
I want add a custom field named "Key" and I want to populate the Key value in that custom field. For example: When I create a Issue I am getting the Key value after the issue creation but I want to ...
-
I have the administrator role for a project but I still can't assign users to an issue. I have checked and the administrator role has the permissions to assign users to an issue in the permission sch...
-
Is it possible to add additional fields to the Escalate/Resolve/Cancel Screen in the customer portal?
-
I am trying to pull data from a queue but the number of requests aren't matching up in the excel sheet. I have over 2,180 requests in my queue. I am going to Filters> Advanced Issue Se...
-
I am excited to announce that Jira Service Management can now support up to 10,000 agents on a single instance in cloud. This is a significant increase from the previous 5,000 and comes as the result...
-
Hi everyone, Currently I've setup OPSGenie and JIRA Cloud to work together, what I have so far is when JIRA ticket has been raised. Opsgenie alert will be send to oncall engineer. Once the engineer ...
- Question
- alert
- automation
- issue
- jira
- opsgenie
-
Hi, I am trying to setup JSM to send replies using an email from my domain. I followed the steps as descirbed in https://community.atlassian.com/t5/Jira-Service-Management-articles/Doing-Jira-...
-
I have Request Type where I want to set the values of certain fields based on the reporter. This all works fine if I assume that the logged-in user is the Reporter. However, if a Service Desk Agent s...
-
I am getting postman json output in the below format for url https://jirasw.t-mobile.com/rest/api/2/project [ { &nbs...
-
I my portal you can order different roles, every role has its own approver. The approver customfield is an assetsfield it needs to be created an issue for every role the you order. Any ideas...
-
Hello, What is the process to store an Excel file within Jira Service Management (Data Center) and create a link to it from within the request type's description section, so that a user can click th...
-
I have a very specific request and I'll explain what I'm trying to do as someone here may have a much better idea that I have. I have a use case where service desk agents do not want to receive ticke...
-
So I am setting up our service management. I am trying to create a new workflow for approval in needed. I know in one of my past companies we had it where we had 2 workflows, the normal request workf...
- Question
- jira-service-desk
-
Trying to update a customfield from the description field. "fields" "customfield_10100" : [ "summary" : "description.match(Printer-\d+)" ] the log says succsess but the ...
-
I'd like to create a filter that finds issues where X field value is the same as Y field value. I have two fields, "Reporter" and "Direct Manager" that are tied into a workflow. Both of these fields...
-
Hi, We have Opsgenie as part of the JSM standard package (cloud), and looking to collate our alerts/monitoring in one location. I have set up the integration as per the article here: https://suppo...
- Question
- jira-service-management
- opsgenie
- solarwinds
-
Hey folks! I'm a new user trialling OpsGenie and hoping to add it to the organization as a way to monitor and address alerts on the go. I've already gotten the integration set up on the Solarwinds s...
- Question
- cloud
- opsgenie
- solarwinds
-
Advanced integration settings are available only on the standalone Opsgenie Standard and Enterprise plans, and the JSM/O Premium and Enterprise plans. &...
- Article
- opsgenie
-
Hi, I did the following: Added a new custom field (rich text) and added it to the service request form with preset value hidden from the portal. It contains formatted text and a links to external w...
-
Hola! Actualmente estoy presentando inconvenientes en Jira Service Management con la asignación de informantes en un proyecto. Al momento de crear un ticket o solicitud, no puedo realizar la asignac...
-
I have set up Request Types under the Internal Change Issue Type. I have hidden these Request Types from the Portals, as they are intended to be used as internal changes only so should not be visible...
-
Agents in IT service desk are unable to move case(s) to another service desk. IT agents are not agents in the other service desk. What permission(s) I need to change in order to allow IT agents abil...
-
Hello community) We started using the integration of jira and integromat. This looks good enough for our purposes. We have successfully started creating tickets for triggers from our telegram and w...
-
In our company we have multiple service management projects. Each of those projects has a generic email address to be used for sending bug reports from any user of our tools. Therefore we want,...
-
Hello everyone, I've recently stumbled upon a problem with customer organizations. My customer told me that they want to auto share their issues with certain people in their company. So I was think...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 41 | |
| 14 | |
| 8 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 2 hours ago | ||
| 9 hours ago | ||
| 9 hours ago | ||
| Sunday | ||
| July 29, 2025 5:22 PM PDT |