Community resources
Community resources
Community resources
Jira Service Management
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I know that by default, an email is automatically sent to any user that gets an @ mention in an issue comment. I know there are some global settings that affect sending the emails out. I also kn...
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Hi, I created an ITSM Project and would like to use the Incidents, the Problems, etc... There are references to OpsGenie everywhere, as if Incidents are linked to it. But when I comp...
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That's it really - I'm considering changing from Zendesk to Jira SM and one snag I'm seeing is that I'll no longer have context when someone uses the widget. With Zendesk if someone uses the widget ...
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Hi, is there a way to use Assets in Forms (Data Center)? In a cloud test version I had the opinion to add an asset field. But I can't find this opinion in our Data Center verison. Thank you!
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Hello, we have a few users with Service Desk Agent permission and JSM license that can't be assigned to issues. Permission helper says agent doesn't have Assignable User because of JSM: ...
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Hi, So I am having issues with the JSM portal towards assets. What I'm trying to do is to have the portal only show assigned devices of that specific reporter/user. I have setup object types Laptop...
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I am trying to find a way to automatically redirect users away from the issue type view to the portal view if they have no agent access to that project. Eg user trying to view jira.company.co...
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Hola que tal? Necesito hacer una consulta, estoy utilizando la plataforma en cuestión. Tengo un formulario que recibe incidencias y este formulario puede ser editado por un administrador. H...
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Hi :) Can you set up an alert notification policy so that as an example we would only be notified if a specific alert fired 5 times in 30 minutes? Thanks, Luke
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- opsgenie
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I am creating a dynamic form in which users can fill out the form to provide details regarding their request. I need a way to allow users to add as many fields as they want while filling the form bu...
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Hi, We have several customers that we support on a 24x7 basis. I would like notifications going into my slack channel should any critical issues be raised outside of business hours (08:30 - 17...
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Hi, Can a "User" assets Attributes be linked with custom fields so that the person filling out the form may select from defined users in the user Attributes field?
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Hello there, how would I label or describe my Request Types (I DON'T MEAN ARTICLES) to be better searchable? For example, I have a Request Type with a custom form. From the screenshot below ...
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Is there a way I can create bulk labels?
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I have a standard change workflow but what i want to do is when a change request is submitted if it conflicts with another change then it takes a different path in the workflow and maybe needs additi...
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not showing service management customers in the approvers list ,, issue is only for normal users login portel, it is visible helpdesk team account
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Hi Community, is there any possibility to block incoming moved issues from another project without clear the permission from the source project. We have a central JSM but sometimes the customers op...
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Hi, I was wondering if there's a way to open up a Confluence space that is linked to a JSM project only to users that are invited to that JSM project? Without having to allow anonymous access to tha...
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In our workflow we would like to add a comment using automation based on the approval actions (Approved, Declined), but in Data Center we do not seem to have this option? Is there a clever way to do...
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Given that Portal Customers have an account automatically created when they raise an issue and that they need to create a password and login to that account to continue the 'discussion' and that ther...
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Hello Atlassian Community, I am seeking assistance in implementing Jira automation to streamline the process of assigning tickets to ITSM (IT Service Management) service owners and their designated ...
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I was attempting to change my name in Jira Service Management and the system required me to provide my password. Even though I entered the same password that I use under my company, the system still ...
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This is a real head scratcher that I'm not sure what to do with. User A has all the right permissions to log time through Tempo and they can do it just fine on all tickets EXCEPT the ones that User B...
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| Subject | Author | Posted |
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| February 17, 2025 1:01 AM PST | ||
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