Can one user have different levels of permissions

[Amy Conley]

We have staff who need to have different access based off of the service project they are viewing. Is is possible for 1 account to be able to have service desk agent access in on project and service desk customer access in another?

[John Funk]

Hi Amy,

Possibly, but you will need to try it out. Make sure they are in the Service Desk Team project role for the one they need to be an Agent for and just the Service Desk Customer role for the other one.