Community resources
Community resources
Community resources
Jira Service Management
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Hi, Currently able to pull reports for only one year, which is from 09/03/2022 to 08/03/2023 Need data for 2022 & 2021 Is it possible?
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Exporting Tickets to a CSV File and importing into another JSD. Will I Still get comments included??
I've been told, that for comments (underneath an individual Issue/ticket) there is a separate process ??? Is this correct Any Advice always welcome. Thanks
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I am using Jira service management cloud version. In every project, I have a unique custom field which has a common part in its name with all the other versions of the custom field. In my example, I ...
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Hi, Need to change the priority in bulk, how to add it?
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I'm using custom Cascading field in Jira Service Management request form in the Jira Portal. Is there any way or workaround of using the Cascading field informationto expand alternative fie...
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how to rename existing issue type in jira for a project, when the existing issue type is also used by other projects issue screens. I just want to rename the issue type name used only to my project ...
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Buenos días: Estamos trabajando en una versión trial de JSM. Una vez que se ha conseguido la versión de pago, ¿es necesario migrar a un nuevo site en la nube? Muchas gracias por adela...
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Hi, For a few day now, i cant add Yopmail user in my cloud instance. I got the message " Email is blocked" I had Yopmail in the approved domain list, but it doesnt change any...
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In add organization field i am getting all the organization value to choose but i don't want to view all the details. Is it possible to do
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Dears, I have JSM and Jira software and I have three types of projects Service Software Business I want to ask about business project license count from which Jira app it is de...
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We are currently working on applying a new policy and we want to implement it on Jira, and I need guidance on implementing it The policy is when any request is submitted directly, the ticket is sent...
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- cloud
- jira-service-management-cloud
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Hi! I've been asked if in forms in Jira Service Management have a log so I can see all the changes a form had. Is there a way to get that info? Thanks
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Hi, I have created my own portal groups and wanted to add some description for each of them. I have got three Portal Groups by the name of "An Enhancement Request", "A Service Request", and "An Incid...
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Is there any reporting or anyway to determine which customers are actually accessing the customer portal of a Service Management project?
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Hi, I am building a solution to use Assets for software asset management. My idea: Whenever a new software got approved in a Jira issue, the automation should create an object in Assets to up...
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Hello all, I am using the following code in a structure formula column if (match(Labels;"*Good*"); "🟩 Good 🟩") what I am trying to do is figure out how to do the same kind of thing but for ite...
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Hello, I would like to remove a custom issue type from a project's issue type scheme so that users no longer create this issue type. However I do not want to loose the existing issues with thi...
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Seeing the following error when attempting to access audit logs for automation rules: "We could not load any audit items for this rule. Please reload and try again." Refreshing the page results ...
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When the customer sends an email to our support email and we respond, the responses come in the form of a new ticket to the customer's email box. Is there a way for our replies to come as replies ...
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A while back I wanted to configure SSO for our organization, but I found out Atlassian charged $3 per user for SSO, which was too much for my taste. I am now revisiting SSO configuration options, and...
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Buenos dias Me podrian ayudar por favor a indicarme como al duplicar una incidecia se enlace la incidencia descencadenadora y aparte se copian todas las incidecnias que tiene enlazadas la desencaden...
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My organization is looking into potentially using JSM assets to record and relate data and as well as link issues to those objects. When I first discovered assets I thought it was a godsend. However,...
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Hi there Some background first... we have a support team who escalate issues to development. When the support team in Jira Service Management change the status to "Requires development", it creates ...
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I've been told that comments (attached to a ticket) have to be migrated separately. Is this the case? Any Help/Advice that anyone has is very much welcome Thanks Again Atlassi...
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Hello I noticed in my project that from some statuses when we mark a ticket as "Done" it allows us to add notes and chose a close reason but from other statuses it doesn't let us do that. I...
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