JSON Import - How to add a Request Type

[Bryton Salisbury]

We're trying to mass import tickets from another ticketing system, but I can't for the life of me figure out how to map to a 'Request Type' within JSM.

What does it take to get this field to populate using a JSON import?

I've tried many combinations of using field[], customFieldValues[], customfield_10010: but I can't get anything to actually work.

[Kai Becker]

Hi @Bryton Salisbury 

welcome to the community and thanks for your question.
You were almost their with your past tries, but the input value is a little more complicated.

It is a regular custom field like "customfield_10202",  but the value is a combination of the project key and the request type name, like so: "its/getithelp"

A detailed guide to get these values can be found here.

[Francis Batilo]

Hi @Bryton Salisbury

I needed the same idea as you and I found the solution to your question. I know this is more than a year late, but this is the field type the you need to update your Custom Request Type Field

"fieldType": "com.atlassian.servicedesk:vp-origin",

For reference, you can find this information under your inspect page and then find 

1. field-config/src folder
2. open index.tsx and then find the export const command for the field that you're looking for (e.g., export const REQUEST_TYPE_CF_TYPE = 'com.atlassian.servicedesk:vp-origin' as const;).

It's been more than a year, but I hope this answer finds you and it helps you.

Cheers,

Francis

[Maximiliano Julio]

Hi Francisco, how are you?

I am experiencing the same problem.
Could you provide more detail about your solution you found? I'm sure I will find it very useful

Regards