Giving minimal access to other departments when my JSM is locked down tight.

[Deleted user]

Hello,

Our department works with sensitive information so no other departments can see our tickets. All people can do is put in a request and wait for a resolution.

How can I grant access to a Vice President from another department to review a specific request, ensuring its feasibility and permissibility, without providing access to all requests?

Thank you

[Trudy Claspill]

Hello @[deleted] 

You can use the Share option for a ticket within the Service Management portal, or add the Vice President as a Request Participant on the ticket, from the issue details view that Agents can see. That will give the VP access to see the issue in the Service Management portal.