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Requesting to get jira cases API getting 500 Internal server error

Kanivelan Sivalingam
Kanivelan Sivalingam
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July 3, 2023

Hi Team,

As per our logs, we can see a few requests getting 500 Internal server errors from JIRA. We can see Jira-count & Jira-fifo API's getting 500 internal server errors since June month onwards. 

Jira-count API gets 500 internal server error after 57 minutes later. And also Jira-fifo api is getting 500 Internal server error after calling the Jira query. Attaching the error logs. Please let us know the reason for this error logs.

 

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