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Replying to customers, in the Outlook Jira cloud addin, doesn't send an actual reply back.

cole
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June 30, 2023

Hi Atlassian Team,

I've been using your Jira cloud add-in for Outlook to create issues from email, and It's great! 

I've come across a great issue, where when I want to send a reply to the customer, it doesn't send my actual reply back to them, it only adds a comment to the issue In Jira Service Management.

Am I missing something, is the feature meant for something else?

Let me know.

 

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