Replying to customers, in the Outlook Jira cloud addin, doesn't send an actual reply back.

[cole]

Hi Atlassian Team,

I've been using your Jira cloud add-in for Outlook to create issues from email, and It's great! 

I've come across a great issue, where when I want to send a reply to the customer, it doesn't send my actual reply back to them, it only adds a comment to the issue In Jira Service Management.

Am I missing something, is the feature meant for something else?

Let me know.