Community resources
Community resources
Community resources
Jira Service Management
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Hello Community, I have a requirement and looking forward to your suggestion to implement this. I would like to implement an automatic workflow that changes the status of a source ticket if it has ...
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Hi There My first question to the community so hopefully i provide all the info you need. We are trying to automate some of our Application Access Requests. We have a SaaS tool alread...
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For the "send email" action in Jira, it is currently using a default Jira software email handler I believe. Is there any way to change it to a Jira Service Management email handler instead?
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I'm attempting to set up a JSM Assets Object Schema and matching JSM Project to manage our company software portfolio. I have an Object Schema: Software Portfolio and within the schema I have two ...
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Dear Community, I am setting up a Jira Service Management project to serve two (internal) organizations. Unfortunately, when a new issue is created either via mail (email request) or via "create bu...
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Hi, I want add a new custom field named company(organization) or existing filed if any, but want to display value based on the project. For example: I am having two project named P1 and P2 an...
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Hello, We'd have one JSM Project with the following configuration : 1. 5 Forms 2. 1 email address which leads to a ticket We'd like to restrict access to forms to customers we've added to the pro...
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Hi, I have started 30 days trial of Atlassian Access to test the functionality. I am bothered by our 700 and more billable users as they are only using free version of Trello. What would hap...
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Hi, I am trying to pull all JIRA users account Ids using REST api. I used this api it returns all the users including external users(customers) as well but i only care abo...
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Hi, I want to get reminded of a scheduled on call a week before. I also want to have the scheduled on call in my Google Calendar. With the notification settings, I can only set a notification max. ...
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Hi All, I want to create a Victorops(Splunk on-call) alert when a new ticket is created for my team. I can do this part by using JQL and adding the required webhook. But I only want an alert to be cr...
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Hi Atlassian Team/Community, I need some help trying to setup an automation rule. Scenario: If a client responds to an old email for a new issue, a new ticket is not created an...
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Cancelled tickets moved to backlog status reflect as resolved how can I change this? Cancelled tickets moved to backlog status reflect as resolved how can I change this. This will incorrectly show u...
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Hi Team, we trying to Set the date field is to be set based on the custom field value, like we need to set a custom field Start Date, based on Processing Period dropdown field value....
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I have a user, his role is Service Desk Team but I would like to restrict his access to view and list tickets by Request Type. Is there anyway that we can configure on such request ? If yes, h...
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Hi all, I'm setting up reporting on how we score on our SLA. Therefore I set up a custom report "time to first response - % met" and a report "time to resolution - % met". These reports show...
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A team managed project is created by our jira admins and I am assigned administrator to the project however I cannot access any configurations on the project. We can’t show you this content You do ...
335 views 3 0 Deleted user March 14, 2023 -
I want to use a condition on workflow using Request Type content to enable or disable some transitions, but I can't get the value of Request Type Field , In my case i want for "Submit an Incident" Re...
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Hello all, We are using JSM Cloud to handle requests from our external clients. One of those clients would like to receive bi-weekly reports about the amount of issues they have created, the status...
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Hello everyone, we have been using the JIRA/Atlassian service desk for some time now. We sporadically receive wrong ratings which distort the statistics. There are occasional customers who, accordin...
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Hello everyone, I would like to wrap text in portal project's name but I see no option in Jira. Our employees don't know which project is right to report, they have to click in some of squar...
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I am trying to set up a Jira Service Management portal for external customers. This will be configured so that anyone can access the portal. I would like to be able to filter issues by the cus...
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I am using Slack workflow builder and utilizing a pop up form that prompts the slack user to answer some questions via the form I created. Part of workflow builder step is to take the answers from t...
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I want to manually auto change in the Filed priority when I select Urgency& Impact. For example: if I select urgency as "critical" and impact as "extensive" then my priority field must change it...
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Hi all, I my dashboard I added an Issue Statistics gadget. I wanted statistics to be based on the Request Type field. But I can't seem to find that field. How can I get a field available in the Iss...
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