Community resources
Community resources
Community resources
Jira Service Management
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Hey there, guys. I have a question for you all about a problem I am facing. I am trying to find a way to assign a value to a custom field based on a reporter's email address. Using the excell...
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Hello everyone, I would like to automate the notifications in a calendar. In this case I would like it to be a common calendar for all the projects I have created, where I can receive notifications ...
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I added a customer .. as per customer add steps in JIRA. But customer is unable to see the requests/change requests raised for a project. It is always showing access denied. He doesn have a JIRA acco...
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Hi There, Is there anyway we can get the users who are not actively using the Jira Cloud for the past 5 month in JSM? Suggestions?
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I have a heartbeat set. The email is correct on it. It should trigger every 28 hours if no email ping arrives or if no alert arrives. It has now been several days since the process which is supposed...
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- opsgenie
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We have clients generating service requests, which are being linked to asset objects in service management. As part of service, we upload service reports to the service request. I want to be able to ...
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Hi Community! Has anyone created a data connection to NetSuite so that you can link data in Forms? Based on what I can see I need to provide consumer key/secret and token Id/secret, and I don't see...
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I am looking to have an e-mail sent to a team if a certain radio button is selected in a form. And attach the form in the e-mail. Can't seem to get this set up in The form or in the automation. Is th...
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Hi there, I've tried several time to import a csv into jira to generate multiple tickets in bulk. I've read up on the workflow, gone through matching fields, etc. but it creates all the tick...
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Hello, I want to remove the "Create this request on behalf of" on the top of the request form on the portal, do you know how to remove it ? Also, I'm wondering if it's possible to...
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Our issue view shows General information, then you must click the tab Contact to view the Contact information. We would like to see all of this information at one time in the issue view. Has anyone b...
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Hello all, It seems that creating a useful knowledge base is harder than it should. We can't seem to find a proper solution and I turn to the community once again. First, a short description of o...
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Hello, I am trying to create an automation for updating the due dates. We have epics with child tasks and their subtasks. The request is to change the due dates on all these issue types if an...
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We are building KPI dash and would like to include average star rating on customer satisfaction. Is there a gadget for that or could someone help with syntax to create custom count on the gadget we a...
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Remova o filtro do menu Solicitações do Portal do Cliente. Gostaria de deixar apenas o Criado por mim
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I'm trying to get email addresses for these users to populate this column for our Service Desk Project. Any clue how I can do that?
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Is there a way to set the team based on Alert Actions? The main problem - the teams have no access to Incoming Call alerts, because the team is not used to redirecting the call, but the following s...
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- opsgenie
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Hello! I am wondering what the possible best way is to have my users fill out a JSM form and receive a confirmation email after they've clicked the submit button? Where would I configure this?
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We have two automation rules. 1- Copy comments from Parent to Child 2- If Parent re-open then re-open most recent closed Sub-task. While re-open the Parent then a Comment is also required. So w...
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Restriction outsourced users with the "Developer" project role from accessing tickets that are not a
Hi, In the service project, we add employees of the development company to the team (project role - Developer). Users with project role "Developer" can also access tickets not assigned to them. In ...
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I can get details jiraissue number, summary, resolution and all using jiraissue, issuestatus and resolution table. I can get request type and key, data separately using AO_54307E_VIEWPORTFORM and VI...
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I have a simple automation than is triggered whenever an issue is updated. If the assignee is blank it updates the assignee field to make it the user who triggered the event. For some reason,...
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To implement the operational efficiency in our service management project, we need integration with opsgenie where the agent should get calls or voice message for fast incident resolution. How can we...
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We've accessed limit for users that have user access to Jira and asked to pay for it. Please advice where can i see original agreement on the user limit and pricing?
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Hi, I have a problem regarding transferring comments between projects. How can I make the comments get added to an issue when cloning the issue to another project?
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