🎁 JSM Advent Calendar - Day 22: Apps & Integrations (Santa’s Toolbelt)

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🛠️ Gadgets for the Sleigh

We have optimized the core processes. Now, for the final few days, we are going to look at the extra gadgets that make the sleigh fly smoother.

The Scenario:

Santa’s sleigh isn’t just wood and runners. It has a GPS, a radio to talk to the elves, and a sensor to detect chimneys. He needs these extra gadgets to make the mission successful. He can’t keep landing the sleigh every 5 minutes just to ask a snowman for directions.

The HR Reality:

HR and IT teams live in a dozen different tools. You chat in Slack/Teams. You manage documents in DocuSign. You track time in Tempo. If you have to switch tabs 50 times a day to copy-paste data, you are wasting hours.

• The Risk: An employee asks a question in Slack. You forget to answer it because it’s not in Jira.

The JSM Solution:

ChatOps (Slack/Microsoft Teams Integration). Stop fighting the chat tools - embrace them. Connect JSM directly to your messenger.

• For the Employee: They can type @HRbot I need to update my tax forms directly in Slack. JSM turns that message into a ticket automatically.

• For the Agent: You get a notification in your team channel. You can "Reply" or "Transition" the ticket right from the chat window without even opening Jira.

🎁 Tip of the Day:

Shop the Marketplace. There is an app for everything. Don't build from scratch what you can buy!

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❄️ Let’s chat: Be honest: How many browser tabs do you have open right now? 10? 20? 50? 😵‍💫 Does your current ticketing tool talk to your chat tool, or are they strangers?