🎁 JSM Advent Calendar - Day 23: Permissions & Security (Only Santa touches the Red Button)

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🔐 The Secret Files of the North Pole

We’ve built a powerful system, but power is dangerous without control.

The Scenario:

The "Naughty List" is top secret. You can't have the Stable Boy Elf reading the letters meant for Santa's eyes only. Security at the North Pole is strict-access is granted strictly on a "need-to-know" basis.

The HR Reality:

HR data is the most sensitive data in the company. Salaries, medical leave reasons, disciplinary actions.

• The Fear: A regular IT admin (who helps manage the Jira software) accidentally stumbling upon a "Termination Request" ticket... regarding their own boss. 😱 That is a disaster waiting to happen.

The JSM Solution:

Project Roles & Issue Security Schemes. Jira is granular. You can lock it down tighter than Fort Knox.

• Project Roles: Define who is an "Administrator" (can change settings) vs. who is a "Service Desk Agent" (can just work on tickets).

• Issue Security Levels: You can lock down specific tickets within the project.

  • Example: Create a Security Level called "HR Eyes Only." Even if someone has access to the project, if they aren't in that specific group, the ticket is invisible to them. It’s like magic ink.

🎁 Tip of the Day:

Audit your "Browse Projects" permission. Go check it right now. Ensure that your HR Service Desk project is not open to the generic "jira-users" group. It should be strictly limited to the HR Team. Trust is your currency.

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❄️ Let’s chat: Do you have "Access Anxiety"? Do you trust that your HR tickets are actually private, or do you handle the really sensitive stuff via email just to be safe?