JSON in Create New Work Item Automation

[Richard Davis]

Hi,

I am trying to set up an automation (manually triggered) to create a new work item from an existing call. 

This works for the basic fields, and copies the values across as expected, but the Service field (customfield_10075) is not available - I am therefore trying to add it as a JSON additional field, but can't get it working.

The JSON I have is:

{
"fields": {
"customfield_10075": "{{issue.customfield_10075}}"
}
}

but this returns error:

Unable to create issue

Can not instantiate value of type [simple type, class com.atlassian.jira.issue.fields.rest.json.beans.CustomFieldOptionJsonBean] from JSON String; no single-String constructor/factory method (customfield_10075)

I have also tried with issue.customfield_10075.value, but this errors in the same way.

Is what I am trying possible, and if so is it just a silly issue with my JSON? 

Thanks in advance!

  Richard 

[Arkadiusz Wroblewski · Accepted solution]

Hello @Richard Davis 

What specific field type is customfield_10075?

Is the Service field explicitly added to the creation screen for the target project and issue type?

Best,

Arkadiusz 🤠

[Richard Davis]

Hi,

It's a cascading select list. It is explicitly added to the create and edit work item screens, which I think is what should be used (as the Create Work Item automation doesn't allow a request type to be specified), although it's also present for the only request type create screen that is set up for this work item.

Thanks,

Richard

[Richard Davis]

I've had more of a play and found that this partially works:

{
"fields": {
"customfield_10075": {"id" : "{{issue.customfield_10075.id}}"}
}
}

However, it only populates the top level of the field, not the second level!

[Arkadiusz Wroblewski]

Try that

{
"fields": {
"customfield_10075": {
"id": "{{issue.customfield_10075.id}}",
"child": {
"id": "{{issue.customfield_10075.child.id}}"
}
}
}
}

[Richard Davis]

Spot on - thanks for all the help!

[Arkadiusz Wroblewski]

Glad it helped.

For a cascading select list, your JSON structure must explicitly include both the parent and child nodes, otherwise only the first level populates. That was a Problem.

Your primary problem was related that to this Specific field Type, Jira Expecting object and not plain string.

That only for clarification. Have a great Day😊

Best,

Arkadiusz🤠

[Richard Davis]