Sync Azure groups to global jira organizations

[Gerrit Wahlers]

Is there any way to sync Microsoft Azure user groups to jira service management global organizations? We are already syncing our azure groups to Atlassian user groups. 

We want to sync them here: https://<YourTenant>.atlassian.net/jira/settings/products/servicedesk/organizations

We are using jira service management between our IT-Department and our collegues.

Thank you in advance!

[Marc -Devoteam-]

Hi @Gerrit Wahlers 

No you can't synch organizations with ADFS groups.

You can use the API to add groups in Atlassian to organizations, https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-rest-servicedeskapi-organization-organizationid-user-post 

[Ash H_]

Hello, I'm Ash from Appfire's Expert Services team, 

If using API's, but with a requirement for a simplified process, you might want to check out JMWE. 

Jira Misc Workflow Extensions (JMWE) can leverage its ability to interact with the Jira API through simplified scripting and post-functions. Specifically, JMWE provides the `manage:servicedesk-customer` scope, which allows it to perform administrative tasks within Jira Service Management, such as managing organizations and customers. Using JMWE’s Event-based Actions or Scheduled Actions, you can set up a rule that triggers when a user is updated or on a set schedule. Within that action, you can use a "Build-your-own" scripted post-function to check a user's group membership and then use JMWE’s simplified API to add that user to the corresponding JSM organization. This allows you to automate the synchronization process directly within Jira without needing to maintain an external server or complex middleware.

Best,
Ash