'Help us tailor your experience' pop up wont go away

[Jonathan Kong]

Hello, I keep getting a pop up in a JSM project that asks to tailor my experience. I decline/close the modal every time, but it shows up whenever I open a new window within that project. Any ideas on how to disable this permanently?

[Ajay _view26_]

Hi @Jonathan Kong ,

This is one of Atlassian's in-product onboarding/feedback modals, I'd raise a support ticket. A modal that won't stay dismissed is a legitimate bug, and Atlassian support can check whether there's a known issue with the dismiss flag not persisting in your instance.

[Jonathan Kong]

Thank you for the answers! Unfortunately, Jira is being dumb and cannot find my Cloud URL. Stuck and unsure what to do now :) 

[Arkadiusz Wroblewski]

Hello @Jonathan Kong 

These modals usually keep reappearing because the browser is failing to save the "dismissed" state.

Try testing in an incognito window, a different browser, or temporarily disabling ad-blockers to rule out blocked cookies or local storage.

If the pop-up persists or other team members see it, it's probably a backend bug. Contact Atlassian Support to investigate.

Best,

Arkadiusz 🤠

[Arkadiusz Wroblewski]

@Jonathan Kong 

Try this one and if you receive pop-up for URL skip it with "Need more help" 

https://www.atlassian.com/company/contact/purchasing-licensing#/