Can't access 'Customer Access Settings' under Channel Access for Project

[Vuyo]

As an administrator in Jira projects, I am unable to access the setting to adjust 'customer access settings' under channel access.

Under Jira, my organisation is setting up a request form to be accessed by an external org. To finish this, I must edit the customer access to allow them to use the form.

Under Project > Project Settings > Access > Customer Permissions, there is a hyperlink below the first dropdown menu under Channel Access. That hypelrink says "Channel access is also affected by the site’s customer access settings.
Jira admins can
update the customer access settings"

When clicking on it, I get the 403 error, despite being an admin

A portion of the link looks like ____atlassian.net/jira/settings/products/servicedesk/customer-access

[Manoj Gangwar]

Hi @Vuyo 
The project admin can not access it; only the Jira admin can access the page you mentioned, so please reach out to your Jira admins, and they will update it for you.

[Vuyo]

My Jira admin is now also getting the 403 error

[Manoj Gangwar]

It means he does not have the admin permissions on Jira. Ask someone who has site admin or org admin permissions on the Jira instance.

[Vuyo]

They do have org admin permission and can't access the link

[Manoj Gangwar]

Can you ask them to try it using the steps mentioned in the screenshot?