Jira Admin has left the Company

[Derek Troy]

Hi Folks, 

How does one manage to contact Atlassian support - our Jira Admin has left the company, and when I go to Atlassian Support - I select the product, I input the URL and then there's no option to contact support, as the forms tell me to contact my site admin. 

A simple email address would be great.

[Andy Heinzer]

Hi @Derek Troy 

I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1144476

Our support team should be able to help you there.

Andy

[David]

Hi @Andy Heinzer , I am in a similar situation. Our Admin has left the organisation but also disabled my admin account before he left. Would you be able to lodge a support ticket for me to get my account reactivated so we can then administer our system?

Thanks,

David

[Andy Heinzer]

@David  I cannot see all the sites you might be a member of, but the one organization I can see for your domain appears to have 4 different org admins.  It might be better to contact one of them first, as they would have control of who else would be an admin of that site.

However if there is a different Atlassian Cloud site you are a member of, please let me know the site URL and from there I can create a support case on your behalf if need be.

Thanks

Andy

[David]

site i am referring to is barwonhealth-dh.atlassian.net

All other admins have left. I am the only active employee in Barwon Health remaining.

David

[Andy Heinzer]

Hi @David  

There actually is another organization admin for that site.  I created a support ticket for you in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-420040

Andy

[Piyush Annadate _ACE Pune_]

Hello @Derek Troy ,
Welcome to the Community !
I've asked the Atlassian to provide you details here about your ask. Do share your site url

[Derek Troy]

Thank you.

[Jack Brickey]

Hi @Derek Troy , it appears that you are on a Free plan. If that is the case then you don't have access to Atlassian Support services. Is the issue that you want to update the site admin or something else?

[Derek Troy]

I couldn't see any detail as to what plan we were on, but yes I need to update the site admin. From what I've tested previously, it doesn't look like the site was registered to the previous site admins work account.