JSM Widget not showing Knowledge base articles?

[John L.]

Hello!

Trying leverage the JSM Widget on our web app to allow users to look up knowledge base articles while they are in the app. Widget is working, and any changes I make to the theme or button are reflected almost immediately after saving, but 

These are the steps I've tried already:

1. Linked Confluence space to JSM project
2. Project Settings > Knowledge base - I've set Who can view to Anyone
3. Confirmed in Space settings that Anonymous Access is set to View only

[Tomislav Tobijas · Accepted solution]

Hmm @John L. ,

If you'd set up everything as described, you should be able to search for KB articles.
Here's the official support article related to configuring widgets and KBs.

Not sure what else you could check if the widget is already working, but you have issues with KB only (potentially check if Confluence content is restricted 👀)

Apart from that, the easiest way would be to contact Atlassian Support and grant them data access to debug this from their side.

Cheers,
Tobi

[John L.]

Thanks for the reply Tobi! I'll do that.