Status of linking alerts to JSM incident tickets (broken feature)

[Ken Young]

I am interested in learning if others are having issue linking Alerts to JSM incident tickets.  Without the ability to have this automatically linked, you have to result to APi workarounds.  With the new restrictions on API usage, I think that this needs to be fixed.

Are there tickets other than https://jira.atlassian.com/browse/JSDCLOUD-14539 that help to track the status of this issue.  If you are interested, please upvote this.  

I realize this isn't a support channel, but important to know what others are experiencing, as well as to bring attention.

[John Funk]

Hi Ken,

I recently created a manual automation rule that will be executed from an Alert that creates an Incident in a JSM space and links the two automatically. It also includes input prompts in the manual rule so that I can select which Work Type it gets created for. 

[John Funk]

Hey Ken - please respond in line to the thread so users can follow the conversation. 

Yes, that is why I created the automation rule, because the sync wasn't doing what I wanted it to do. You can set the rule up for creating the incident when the alert gets created - just change out the trigger and add any needed conditions. We just had a different need for the process. 

[Ken Young]

Thanks for the response.  The issue we have is that it "mostly" works as in the Sync create the alert, but doesn't link the alert to the ticket (but is shows correctly in the alert).  When you are trying to to automate an pull in more metadata from the alert into the issue, it just breaks from there.

Thx

Ken