Jira Service Management site creation issue

[Elite247consult]

Cannot create a Jira site on a new account. Tried multiple site names, browsers, incognito, mobile, VPN (US), and different networks. Trace ID: 876dbb811e104674bf0c95f1f158a115. Cannot contact support as I have no existing site. Please help.

[Anastasiia Dimnych · Accepted solution]

Hi @Elite247consult,

I apologize for the delay on our end!

There is a way to create tickets without the site URL.

Please take these steps to get help:

• Visit our Support portal.

• If you can't log in to the portal, select "Unable to log in" from the options provided.

• Provide your email address.

• How can we help you?* -> Your Account.
• Choose a topic -> Login issues -> Need more help.
• Skip Provide the related URL, SEN, EN or invoice number (if applicable) field -> Need more help.
• Describe your issue.
• Submit a ticket.

Support team will be able to look into the problem and help you resolve any outstanding issues immediately.

Best,

Anastasiia

[Trudy Claspill]

Hello @Elite247consult 

I see that your post here has been flagged to raise it to the attention of Atlassian team members. They should get back to you within 2 business days.

I also see that you already had a Question started about this problem earlier.

https://community.atlassian.com/forums/Jira-Service-Management/Jira-Service-Managment-site-creation-error/qaq-p/3216282

In the future, be advised that it is recommended to not start multiple posts for the same question/issue as this results in scattering of the recommendations for solutions rather than consolidation of them in one place.