On-Call Rotations

[Juliana Caicedo]

Hello Atlassian Team,

We are particularly interested in understanding the available improvements or capabilities related to on-call rotations and support coverage during non-business hours.

This is an important aspect for our team, as we are looking to optimize how we manage support shifts outside of regular working hours. Any guidance or recommendations in this area would be greatly appreciated.

If possible, we would also be available to schedule a meeting to discuss this in more detail and better understand the available options.

[John Funk]

Hi Juliana - Welcome to the Atlassian Community!

This is an end user community - not support or sales. You will not be able to schedule a meeting with anyone here. 

That being said, I suspect you are referring to functions in Jira Service Management and not Jira, so I have moved the question to that group. 

And having said that, here is guidance for creating an on-call schedule. Please read though and try that. If you have further questions, please feel free to respond here. 

https://support.atlassian.com/jira-service-management-cloud/docs/create-an-on-call-schedule/