Is there an issue with JIRA's support form?

[Gregg Reaves]

Hi,

We've been trying to contact Atlassian support here - https://support.atlassian.com/contact/#/ 

Here's the message we keep getting:

Thanks, we received your request and will be in touch with you shortly

Things are running a little slow at the moment. Don't worry, we still have your request! Expect a confirmation email from us shortly.

You will receive a confirmation email from atlassian.com with your ticket details within the next few minutes. Please check your spam or junk folder if you don't see this in your inbox.

2 tickets for post migration tasks were submitted yesterday by someone else over 24 hours ago and I just re-submitted them myself to see if they'd go through this time, and no email confirmation that the tickets have been created for either of us. This is somewhat urgent request, so would at least like to know that our requests were received.

We checked our spam filters. The tickets aren't showing up in my "open requests" area.

Is there any way to get confirmation? Anyone I could reach out to?

Thank you!

Gregg

[Trudy Claspill]

Hello @Gregg Reaves 

I have flagged your post here in the community to raise it to the attention of Atlassian team members. The SLA in this scenario is 2 business days, but sometimes they respond quicker.

[Gregg Reaves]

Thank you!

[Shalini Pradhan]

Hello @Gregg Reaves ,

Good day! Welcome to Atlassian Community :)

Can you share your cloud site URL so that I can check if any requests have been created?

[John Funk]

Hi Gregg,

Do you think there is a question that you have that we could help you here?  Or is it a problem with the migration?