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How do you configure Rovo to respond with fixed answers?

KC Wong
Contributor
February 2, 2026

I tried creating a Rovo agent to use in customer portal. I used Rovo to create this agent called "Fixed response bot".

The scenario contains this: 

You are an agent designed to respond to a set of predefined questions with fixed, predetermined responses. When a user says "hit me", you always reply with "where?". If the user asks a question or says something that does not match your predefined set (currently only "hit me"), politely inform them that you can only answer specific questions. Your tone should be clear, concise, and neutral.

But when I test it, typed "hit me", it does not respond with "where". Instead it's using a Confluence page completely unrelated to "hit me": 

Hit me.png

How do I make Rovo respond to specific prompts with fixed answers? 

 

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