Searching for Super Admin for Our Company

[Caitlin McAlister]

Hi there, 

I am needing to discover who our super admin is for our international company. Nobody seems to know who the individual is as many people left the organization last year, including the known super admin. We need to retrieve something out of the trash. Is someone at Jira able to let us know who I can ask when it comes to super admin permissions? What happens if we don't have anyone left at the company who were the original "contacts" and therefore were superadmins? 

Thanks!

[Nikola Perisic · Accepted solution]

Hello @Caitlin McAlister 

Which items are you trying to receive from your trash? Spaces? - For that you would need the Jira admin which is a lower tier of the admin which you can have in your organization if you know who that is. Highest one is the organization (super admin) admin. 

For users and their account recovery, you would need an organization admin.

[Caitlin McAlister]

We haven't been able to locate a super admin or admin right now. Hoping someone at Jira could provide me with a name but I cannot log a ticket as I am not admin. 

[Nikola Perisic]

I've requested help from the Atlassian support engineer. Except a contact from them in the next 2-3 business days.

[Caitlin McAlister]

Wow, that's wonderful of you. Thank you Nikola!

[Caitlin McAlister]

Hi Nikola. Just to let you know I got sorted but thank you for your help!

[Nikola Perisic]

Great to hear @Caitlin McAlister , kindly accept my answer so other people who need to resolve can refer to this answer.

[Shalini Pradhan]

Hello @Caitlin McAlister ,

Good day! Welcome to Atlassian Community :)

Unfortunately we wont be able to share user information here as its a public forum. Please share me your cloud URL so that I can create a ticket for you

[Caitlin McAlister]

Hi Shalini,

Thank you for your response! We have actually resolved the issue - managed to track someone down who could access the trash.