How to Restore removed user

[Chamani Edirisinghe]

Hi 
I want to restore removed user from Atlassian. when I seach the user in teams and view profile. it says "Looks like we’re off the beaten track

We landed here for a user that does not exist.
Head back to the directory to search for another user"

Please help to restore this user.
Thank you.

[Marc -Devoteam-]

Hi @Chamani Edirisinghe 

Has the user been removed from the instance completely, from Atlassian administration?

Teams is not where users are managed, if a user is removed from a team, if you are admin of a team you should be able to add this user again.

If this user is not available, the user is either:

• Not granted a Jira license anymore
• Suspended
• Deleted

You need to be User administrator to check this. Otherwise reach out to your Organisation administrator.

[Chamani Edirisinghe]

Hi @Marc -Devoteam- 

Thank you for your reply. I removed the user from Atlassian via Admin Settings -> User Management. The user was completely removed from the instance as soon as I clicked Actions -> Remove.

Now I want to restore the user, but I couldn’t find them under any status (Active / Suspended / Deactivated).

Could you please advise on how to restore the user?

Thank you for your help.

[Marc -Devoteam-]

Hi @Chamani Edirisinghe 

Then you have to re-add the user based on mail address.

There is no restore option.