Community resources
Community resources
Community resources
Jira Service Management
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Problem to solve: A new customer ticket is created and assigned to a tech. IT contains all of the relevant incident/support information. Tech needs to maintain control of the ticke...
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Hello There, I have ask to add custom field (Assignment Group) for the operations can be done during bulk issue edit. Can we configure the operations that can done during the bulk edit of issue. ...
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Hello, I want my customers to send email request without registering to Atlassian. Right now, when they send an email to the connected email account, they receive an Atlassian email asking them to c...
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Jira I have Jira-Slack and Jira-Infobip integration. I want to open a Jira issue via Slack and Infobip. However, cutom fields of Select List type do not appear. Text type custom fiel...
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...heckMitigationField = getFieldByName("Mitigation in place?") def ShowMitigationTextField = getFieldByName("Explain Mitigation") CheckMitigationField.setRequired(true) if(CheckMitigationField.value == "Y...
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So I am currently creating tickets through the API using the Issues post endpoint. I have everything set right and the ticket is created as a service request. But I want to select a certain service r...
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Hello, Got error with automation, when try automation send notification to email. I will add photos to understand situation. For short example. I will try make that automation look ...
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Hi there, I'm a new Jira admin and my supervisor asked if the following is possible: I recently made three dashboards for our developers, each a little different to accommodate the individual...
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Please share some steps to created this rule and when we commented the issue the notification should go to cc list as well.
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Is it possible to turn on full-text search on customer portals somewhere? Currently, customers can only search for existing issues by whole word. Thanks for the advice.
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Hey, I have the problem that customers cannot create requests via the service portal without having to create an account. Do you have any idea how I can fix this problem? It should be possible for c...
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Discrepancies in User Picker Accessibility: An Examination of Custom Field Anomalies Across Collabor
I find myself grappling with an intricate quandary involving a custom field classified under the user picker modality. While my own interface allows for the successful selection of users within this ...
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I have created an integration under teams. I am using the integration API key to create an alert and in the API's body, I am providing a user as responder. But instead of the responder that I ...
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- cloud
- opsgenie
- opsgenie-cloud
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I have a Custom field with a user picker type. I'm able to select Users from this field, but other members of my team are not. They are getting an empty list instead of a user list. But when I select...
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I want to "move" an issue from service project to software project. I can both "create" and have access to "move" in the service project, but can't find the option. Note: I alrea...
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`Zabbix 7.0 running on an OpenSuse Leap 15.6 GCP VM.` `Jira Server 10.0.0 in the same environment (different host)` I've installed the `zabbix-java-gateway` and configured it accordingly, as well...
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I am setting up an automation rule on my board based on the if else condition where if any of the condition is passes, a new issue gets created on my board. If conditions are based on 3 different fie...
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Hello! I'm setting up an integration between Jira and an online marketplace that our business sells on, to handle the customer service requests for our shop. Our customers will be interfacing with t...
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Hello Atlassian Community, Jira Service Management is becoming a more robust and mature IT and Enterprise Service Management solution for Enterprises. Since the acquisition and integration of Mindv...
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We are utilizing JIRA Service Management. Each ticket has an Account ID field. Each ticket requires its own unique account id to be entered. We have a report that provides us the...
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I want to know how a form is beneficial other than the below option wrt request types - Forms provide dynamic feature that enables to provide optional conditions to include multiple sections. I gues...
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Hi Team, I need a support for below requirement. For Instance: Issue Type is Complaint, Assignee SLA is 16hrs and Ticket SLA is 40 hrs. Same ticket (MPF-1) is moving among number of ...
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Hi all, I want to create an automation that runs when an asset attribute boolean is set to true. I can't seem to find the attribute trigger, is "Object" updated/created/deleted the only ones a...
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I've 5 child issues linked to main issue, these childs have "start dev date" and "End dev date" CF. I need when the main issue moved to specific status then to copy the minim...
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Hola! Cree una condición en La transición al estado Planificado-Desarrollo, el objetivo es mostrar este estado cuando el Request type = "Evolutivo" y el valor del campo Complejidad (campo...
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