Community resources
Community resources
Community resources
Jira Service Management
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I sent Invited email for customer, but customer can't received invited email and help center don't have reset password.
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I have been enabled with Project Administrator and Administrator privileges but still I do not see project settings and other features which administrator should have.
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we have deleted one story today morning, can i restore it ?
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Sorry if it is difficult to understand as it is written by a Japanese with machine translation. I want to place one item for the customer to select on the request form and use another value ...
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Hello, We are currently using CentOS for our Atlassian products, but CentOS is reaching its End of Life (EOL). We are considering migrating to SuSE Linux Enterprise Server (SLES) or ...
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We have a global "assigned team" field that has options which are the same across ALL projects. However, the default value of this field should be different across projects. I ran into these problem...
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Hi all - Wanted to give you a heads up that we’re hosting a live AMA on August 27th all about automating your work in Jira Service Management. And we’d love for you to submit questions for us to a...
- Question
- alert
- ansible
- automation
- aws
- azure
- +13 more tags...
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We want to use Assist for approvals via MS Teams for several projects. We don't need the Support and Agent channels. So, I have the following questions: Will approvals work without those channels? ...
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I'm sure that I'm misunderstanding something, but changing the priority of an issue doesn't seem to be changing the Time to Resolution SLA that I have configured. What am I doing wrong?
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Hi, I need to get Salesforce's application name (This is one of the fields where a user enters the application name they are facing a problem with) in the alert created in Opsgenie. Any help would b...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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...heir Teams account. Is this true? I couldn't find anything in the Jira kb that states this.
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We are looking to set up an approval workflow that can have two different thresholds that can transition the ticket to approved. Desired State: A form is filled out with a multi choice dropdown tha...
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I'm trying to created tiers of access to tickets, but can't seem to figure out how to do it correctly. For example, I would like to some how configure tier 3 agents to only be able to view tickets wh...
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I have noticed that if our agent's change the summary of a ticket it essentially breaks the old email notifications, preventing customers from using those to reply back to their tickets.  ...
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I have established a Jira Service Management (JSM) project using Data Center. When I go to add fields to the Jira form for the portal, I only have these options ... (1) Summary (2) Attach...
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Where/how can I run a report/data dump of all the canned responses in the system? The only way I can see them is in the modal and I need an easier way to see them all as part of a clean up effort. An...
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This Dashboard is shared out to a group and they can see the dashboard. The Pie charts on the dashboard do not display for the group. The filter used in the Pie Charts is shared to the peopl...
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In our new process we had created an "Operations Lead" single user custom field to document who the point of contact is for defining business expectation. In recent feedback we found out this could b...
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...project level. Unfortunately, I couldn't find any information if this is also true for my use case. I don't use event triggers for the webhooks. Instead, I fire them from pre-defined transitions. C...
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Hello everyone, I'm trying to retrieve the value of a custom field via the REST API, but the API always returns the following information: "customfield_10922": [ { &...
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Hi Community. I have question about JSM Approvers. Is it possible for a Licensed Customer to approve Issues? I saw in the project settings we can set an email to go out for pending approval and even ...
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We have had some turnover and after deleting users, they still show up in the User Management Report. Some were deleted in May of this year. Any idea or insight into why this is happening?
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hi, I'm looking to create an email which does a lookup issues: status != "done" and duedate = now() Then creates links to the tasks found in the lookup so they can be emailed out. I am n...
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Hi everyone, I am using Jira Service Management Data Center and need to send out a form to customers upon issue closing. I would like to set up an automation that sends a link to the f...
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Hi, On a request type form we have an Assets custom field. Now we want when a certain object is selected in this field that the open issues that are linked to this object are shown in an issue-pic...
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