Community resources
Community resources
Community resources
Jira Service Management
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Hi all, I am trying to display laptops assigned to the user chosen in another field. I have given each laptop the attribute "Assigned" and chosen their Atlassian accounts. The goal is to display ...
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Hi we created an Automated rule that move incident from 1 SM to another. For some reason, attached pictures always got lost in the movement.. any idea why?
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Hello community :-) How to migrate affected services (standard field in JSM for changes) between 2 jira cloud instances ? We need to merge two cloud instances, but it seems that the "Affect...
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Now that Opsgenie is being deprecated and Alerts are directly in the Teams Section, what is the correct way to turn an alert into an issue? Our teams would like to have certain alerts that are rec...
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Hi all I found the below linked tickets RE sorting and filtering tickets on the Requests page on the portal end. However, they are all closed and I dont know if I am missing the reason why? Is th...
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...esponse.text), sort_keys=True, indent=4, separators=(",", ": "))) Now I need to access the project. let's say project name "JiraRESTAPICheck". Then Access all the issues in the project "J...
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I created a Kanban board to view all tasks assigned to me. It was initially part of a project. However, as I got assigned tasks from other projects, the existing setup didn't work. Therefore, I move...
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Within JSM, how can I setup multiple escalation point? For example, customer clicks on escalate button from the portal and then it goes into respective team but then there is no progress with...
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using jira service management, in datacenter version 5.12.8, is there any way to tell if a comment has been written shared with the customer or is internal? Because it seems to me that this f...
223 views 2 0 Deleted user August 8, 2024 -
Hi all, I need to know the possibilities of analysis of Jira issues/complete Jira project? What I need to do is: - Access the existing Jira project A - Then get the issues one by one with...
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When saving a comment with an attachment,please provide the proper payload and how to resolve issue?
API : yourdomain/3/issue/abc-123/comment { "body": { "type": "doc", "version": 1, "content": [ { "type": "paragraph", "content": [ { "text": "test comment with attchment", "type": "text" } ] }, { "t...
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I have a custom user picker (single) field called Employee Name. I have a HR form that is used to raise Employee Variations (such as role changes or secondments) and it uses this field Employee Name...
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I've upgraded to JSM Premium, but can't see where to enable the Phone System. How do I do this?
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We run a variety of projects and associated dashboards - each have different columns of relevance to the project. When switching between dashboards and drilling into the filters the columns are not r...
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I have 2 custom (global) fields "Impact group" and "High level estimate" which are dropdowns. Each option in the dropdown I want to associate with a number. Then I want to add those 2 numbers and sho...
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En mi página web cuando se abría el widget se veia transparente el fondo lo que impedia la visibilidad del formulario, alguien sabe a que se debe esto? es algun cambio en el widget ? Gracias...
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Hello community, I need your help with the following scenario. I have some requests in which 2 approvers are added, I need the request to advance only with the approval of one of those approv...
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Our request participants are being added as expected, but there appears to be no way to identify which user was added when there are multiple users of the same name. Why is this a problem? Whe...
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Hello all, I am attempting setup a post function using the Set Field Value Post Function(JMWE app). My goal is to check the current issue's reporters associated customer organization and add them to...
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How to bring a custom cascade type field into the downloaded excel. campo personalizado:
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Earlier this year, we announced deployment tracking and gating for GitHub to help simplify change intake and approval in Jira Service Management. Now, we’re expanding our set of CI/CD tool integrat...
- Article
- gitlab
- jira-service-management
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Hello, I have a "Backlog" status that all issues can transition to when we need to leave stuff for the backlog. I would like the SLA to increase to 30 days when transitioning to such status....
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We're trying to automate some back-and-forth ticketing between different departments that each use a Jira Service Management board. The process we'd like to have is that Customer submits a tick...
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I need to do some rather complex operations in certain transitions, which I can't realize with the built-in post functions. However, I can use automation rules for that. Now I'd like to know h...
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What makes a ticket reply show up in an email but not the ticket?
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