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How do i let a customer create a Ticket via Portal without registration

Aykut Bicak
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October 14, 2024

Hey,

I have the problem that customers cannot create requests via the service portal without having to create an account. Do you have any idea how I can fix this problem? It should be possible for customers without a user account to simply open tickets via the service portal.

I get the message “Before you can send this request, please log in” when I try to create a ticket with an unregistered email address

Bildschirmfoto 2024-10-14 um 11.29.09.png

1 answer

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6 votes
Answer accepted
Manoj Gangwar
Community Champion
October 14, 2024

Hi @Aykut Bicak Welcome to Atlassian Community

 

In order to use the portal customers have to sign up for an account before they can submit a request. There is an option to allow anyone to create requests via email without an account but it will create a JSM only account automatically for them. 

Aykut Bicak
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 14, 2024

Thank you Manoj!

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