Jira Custom Field Problem

[Fevzi]

Jira 

I have Jira-Slack and Jira-Infobip integration. I want to open a Jira issue via Slack and Infobip. However, cutom fields of Select List type do not appear. Text type custom fields appear.

[Joseph Chung Yin]

@Fevzi -

Welcome to the community. Which integration add-ons that you installed against your site for Slack and Infobip integration.  Please advise, so we can further assist you.

For the Jira Cloud for Slack add-on, note that if your custom field in question is not assigned in the issue creation screen and exposed, then it will not be displayed in the add-on issue creation FORM in Slack.

There is a known ask for Atlassian to address the above problem -

https://jira.atlassian.com/browse/API-157

Best, Joseph Chung Yin

[Fevzi]

Hi Joseph,

Jira Cloud For Slack installed. 

Select List is displayed in the Customer portal. When opening a job via Slack, the select list type field is not displayed.