How can I allow e-mail requests without Atlassian registration

[Pierre-Antoine BERTOUX]

Hello, I want my customers to send email request without registering to Atlassian.
Right now, when they send an email to the connected email account, they receive an Atlassian email asking them to create an account.

[Samuel Gatica _ServiceRocket_]

Hi @Pierre-Antoine BERTOUX 

Welcome to the community!

Please check this two similar posts:

• Request without needing to create an account 
• Request by email - without creating an Atlassian Account 

and this Doc Enable automatic accounts creation through email requests 

I hope this helps!

Best regards

Sam