Community resources
Community resources
Community resources
Jira Service Management
-
Hello guys, I'm facing some problems using importsource api to import asset objects thru an external import, here is the case: Through the API I managed to create the schema and mappings with all t...
-
Since today I keeping getting this ad for JIRA product discovery. It keeps coming back. Every time I click it away I see a message that I will get less of these kind of messages. But even when I swit...
-
Has anyone using Jira SM standard edition, checked with the support on the existing features getting affected once some of the features move to premium. (from Oct 2025) My understanding is that we w...
-
I am using automation and API to reopen forms. However, automations in Instance A that were previously successful are suddenly throwing errors. The same automations in Instance B continue to succeed ...
-
How to clone a specific ticket to newly created version using trigger when version created.
-
Update: The CSV importer is now live (as of 22nd January 2025) and available to all customers using Jira Service Management. In order to initiate and complete an import, you must either be an Org Adm...
-
I have 'On-Call' schedules setup in JSM. Is there a way to call/text the on call person when an incident is created?
- Question
-
today API https://myurl/rest/servicedeskapi/servicedesk/3/knowledgebase/article?query={content} not work for me "statusCode": 400,  ...
-
We have projects in JSM for different departmsnts; HR, IT, Finance etc. We have recently implemented a process in the HR project that creates tickets in other departments and links them. Howev...
-
Currently the requestor/customer portal is only limited to a certain amount of list views/fields you can add for columns. Is there a way a requestor can filter their tickets by adding in a column tha...
-
I have an existing workflow for our data request form. I want to change the workflow to streamline the process. I am concerned about older tasks, will changing the workflow to a status that is not as...
-
I want to generate a report on the average time to acknowledge and then close an alert that is generated within the Operations section of Jira. I cannot find a way to do this or a way to query these ...
-
Hi We'd need to extract the reporter's email address (and/or also name but that's secondary) of the raw email and put it in a custom field. Anyone knows how to?
-
Olá pessoal, eu preciso saber se consigo, através numa automação, compartilhar um ticket com uma organização. A ideia é criar uma Organização, incluir clientes, não agentes, nesta organização, e com...
-
Estoy usando la aplicación para el tema de tickes pero al momento de cambiar de estados y demás no le llegan los mensajes a los clientes para que ellos tengan el seguimiento de los cambios de estado ...
-
How can I integrate an app link in Jira? We have an ERP that has a link in this format Sib: The browser opens this link but Jira does not want to display it. How i can solve that? ClearText&n...
-
This is within the jira service management. Whilst submitting a request, as an admin I can test the picker and see other users that I can add, as a user I can't see other users. I have endlessly ch...
-
Hi, I am using a request form to create tickets, which then contain the forms as attachments. My agents would like form fields that have not been filled in to be hidden. Is this possible? Tha...
-
Concept Relates To Application Type Jira Service Management, Confluence Deployment Type Jira Cloud, Jira Server, Jira Data Center, Confluence Cloud, Confluen...
-
Duplication of tickets into other project.Possibilit duplication to multiple projects simultaneousl.
Hi Community! I am looking for a solution to one of my plans for a jira process: I am trying to set so that after updating specific options in a multiple select field, a ticket would duplicat...
-
Hi, I have a user on the suppression list for emails. I requested a password reset and they didn't receive the email. This is a real blocker for a significant project that we have as they ar...
-
Dears, I ask this question many time without any result How I can control which fields or section in created issues can be edited for example, if I want to close only some fields in th...
-
Hello. This is a question to ensure JSM is capable of supporting our customer base. Its probably easier to explain a use case and see if there is any input if this is achievable or if we need to re...
-
I want to auto-calculate an incident's priority based on a matrix calculation of two inputs filled in the incident's form: I have an Impact field with these values: Impact level: High-System Wid...
-
Hello, is it possible to copy or export complete object schemas in asset management? We have created an object schema and it needs to be moved to a partner Jira system. Is this possible and can we...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 16 | |
| 11 | |
| 7 | |
| 7 | |
| 6 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT | ||
| May 20, 2025 8:44 AM PDT | ||
| May 15, 2025 6:29 AM PDT |