New Relic description template not displaying in Opsgenie

D Mitchell March 10, 2025

Hi, 

We have a New Relic alert condition with a description template that will display a label named "env".   Which is either zone1 or zone2.

Screenshot 2025-03-10 094116.pngIt works fine in New Relic because we see it in the alert conditions.  But I'm not seeing the Description template information once it is passed to opsgenie.  Although I see the label in some places in the opsgenie alert:

 

Policy Name : Production HA MQ

Target Name : QM.QUEUEMANAGER_Q.QUEUE_zone1

Target Type : Query

Target Product : NRQL

Target Labels : [{qmgr=QM.QUEUEMANAGER, accountId=3858372, trustedAccountId=3858372, queue=Q.QUEUE, nr.alerts.enabled=true, label.env=zone1,

 

Any idea why the Description template isn't making it into the opsgenie alert?  

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