Should open alerts trigger at the first hour?

[Eduardo Bernardo dos Santos]

My on-call shifts are from 07:00 to 23:00.

However, if an alert occurs at 04:00 and is not resolved on its own by the next shift (08:00), I want the on-call agent to be notified. Is there a way to set this up?

[Shashwat Khare]

Hello @Eduardo Bernardo dos Santos

This is Shashwat from Opsgenie support and here to help.

May I know if you're using a standalone Opsgenie instance or a JSM subordinated version of Opsgenie within your Jira Service Management product?

Could you please help elaborate how the routing rule and escalation policy is currently setup to handle the incoming alerts at 04:00?

You could consider adding another escalation rule condition as below wherein if the alert is not closed after 240 minutes from creation (04:00 to 08:00), notify the on-call users in the next schedule:


Best,
Shashwat