Community resources
Community resources
Community resources
Jira Service Management
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Moving an issue to a different project doesn't notify the reporter of the new ticket number reference. An issue is moved, has been set to : Current Assignee () ...
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How can I configure a dashboard or custom reports for JSM Operations Alerts? Is there a feature for SLA management that is the same as JSM for issues?
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Is there any easy way to copy the form content into the issue description? Alternative is using the FORM api; but tying up a licence to a service account is a pain. We don't use user accounts, in c...
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Hi! Some f the users of our project font see share with option on tickets. why is that? Do they have to be agents in the project to see this function?
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Have created a form and followed these instructions to create a shareable link. However, upon opening the link and selection the appropriate project, I get the message "This service project doesn’t h...
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Hi there! I need to retrieve a list of customers (not users) within a specific project. I will receive requests from customers from outside and before open a ticket I need to check if it is a custom...
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Hi, My company has reached an agreement to provide services to a new a customer. The contract includes a penalty if our server downtime reaches a certain value during a quarter. The operatio...
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Hello everyone, I would like to generate a report on the time spent on tasks in a specific project, including linked tasks. In our organization, we use both Jira Service Management (Cloud) and Jira ...
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Just wanted to know if there is any steps for hiding any of this when creating. Mostly if we mandate for this switch alone if possible Can we make any options that could not switch t...
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Hello If it is possible to display the Story Points field for the sub task through a plugin, as we can, for example, in the case of a story or a task And if possible, which plugin would...
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Is it possible to link the issue which is received from Customer Portal to other teams project board
I have created a Customer Portal to receive Customer queries , when customer raise their issue , it is visible on my Board where I'm Admin . Can i do it using Service Desk Project . I want my other...
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Hi Team, This issue concerns email integration. I am attempting to incorporate message.extract(/Current (queue depth)/) into the tags field, as the tags attribute is not emanating from the email ...
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HI I have a lot of these entries (+90 a day) in my audit trail. Should I care about these. Is someone trying to send something important or dangerous? Received incoming request with event...
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I have a post function that automatically creates related issues. Example: - Main issue is "Onboarding". - Onboarding automatically creates issues like - - Create account - - Provide IT equipment...
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Hi I have an automation to put a comment on the Jira SM ticket whenever a linked Jira Software ticket is transitioned to resolved. This works nicely but in the comment I cannot get my syntax r...
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I am using the lookupIssue action in Jira automation. The issue that triggers the automation has a numeric field, and I want to extract as many elements from the list of smart values lookupIssue.sum...
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what is right format of JQL for Time to Resolution pause? "Time to resolution" = Pause()) data not recognized a pause is recognized as running? Here's what I created. I need to ...
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I accidentally deleted our knowledge base articles in Jira. Is there any way for me to recover them?
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I'm trying to create an access level in the service queues, where certain users can only see priority group A and others priority group B, and whoever is an ADM can see everything, I couldn't find a ...
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I know my post is flagged as Cloud, but this concerns Data Center, and I can't change that flag. I'm working with a JSD 5.4.11 Data Center environment that has Asset Schemas defined. For...
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We have created a webhook to send alert notifications into Slack but am getting this error when Opsgenie tries to send an alert. The slack integration is not an option so we are just leveraging the ...
- Question
- opsgenie
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Our team is looking to setup a more granular configuration for opsgenie, in order to better route and notify our on call about alerts. We are hoping to add a routing rule which will do the following:...
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Hola comunidad!! Estoy trabajando con el correo entrante y el manejador de correo, por el momento estoy logrando crear un incidencia a partir del correo electrónico. Los campos de Summary y d...
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We are having trouble with the Jira Service Management integration in OpsGenie. d We would like to create new OpsGenie Alerts when new JSM tickets are created, as well as set the priority in the ale...
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- cloud
- opsgenie
- opsgenie-cloud
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Are there not api calls for Jira Asset Management? Documentation? Everything I have found shows deprecated or I'm getting 'Oops, dead endpoint'. I can get to Jira Service Manag...
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