Custom field select options based on customer/organizations

[Fatima AALLA]

We are currently using Jira Service Management and would like to customize custom field options based on the Organizations/customer rather than by project. Our current setup involves creating a separate project for each client, but we are exploring the possibility of managing all clients within a single project, using the Organizations field to differentiate them.

Since all Jira configurations remain the same across clients, we need the ability to dynamically adjust field options based on the selected Organization. Could you confirm if this is possible in Jira? If not, do you have any recommendations or workarounds to achieve this functionality?

Looking forward to your guidance.

[Vinubabu _Vinu_]

Hey @Fati There is no option available directly from JSM org -> project fields. You may have to leverage Assets to store relevant information for each organisation and then use automations to feed that information to the Jira fields.