Jira Service Management

I want my own template to be implemented for customers e.g. When i add a customer account, a mail which goes to customer's email id with Username and password, that email i want to customize in our o...

• Question
• jira-service-desk

I want my own template to be implemented for customers e.g. When i add a customer account, a mail which goes to customer's email id with Username and password, that email i want to customize in our o...

• Question
• jira-service-desk

Hi there, I simply managed to pause SLA timer on specific status. As the status "Pending" has internal and external reasons, I want to pause the SLA only for external "Pending reasons". Unfortunate...

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• jira-service-desk
• sla

Hello! Help me please,I need to add column Priority to grid(for example in screenshot). How to do it?

• Question
• jira-service-desk

Hi,   I need reports on my SLA goals, but these SLA goals have JQL filters (other goals needed per priority). I consulted the documentation, but it says: LA goals use overlapping JQL fil...

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• jira-service-desk
• jql
• report

Dear, I would like to know where 2 configure a screen for an external Manager so he can see what his employees added for issues. He needs to see all open en closed issues from his employees. Best r...

• Question
• jira-service-desk

Hi everyone, I already asked a similar questions some days ago, but now the specifics have changed a bit and I would like to rephrase. The problem we have is that we cannot allow all customers from...

• Question
• jira-service-desk

Hi , I have Jira Helpdesk Server version and I want to migrate it to Standard JIRA Server version.  I'm happy purchasing a new license.  I want to make sure I don't lose my exisiting task...

• Question
• jira-service-desk

I would like to get the current date and time when changing status, like when the Agents assigned the ticket, assigned date and time is also captured. I think I can achieve this through post functio...

• Question
• jira-service-desk

The content of the email that the client wants to receive is the whole trail of comments between the agent and the customer. I am thinking that every comment is stored to a field and add symbol...

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• jira-service-desk

Hi, I am new to JIRA service desk. I have not been able to find a solution to the above. We have a public web form and have set up a registration form that will be filled out as a "Public" user. T...

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• jira-service-desk

I have JIRA email notifications disabled, though I do have a notification scheme setup.  I also have JETI email notifications setup as well.  Periodically I will get, for example, 2 emails ...

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• jira-service-desk

Can I install Jira service desk as a stand alone product or do I need to install Jira first?

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• jira-service-desk

We happen to have a 3 step approval chain under a field value condition but when an auto approval has been triggered in step 2 status, the status doesn't seem to update to step 3. Onc...

• Question
• moderators

So I'm trying to create a workflow that allows us to set who the approvers are in a group so that it allows each group to raise a ticket which will notify their approver(s) which can then approve bef...

• Question
• jira-service-desk

I have multiple customers we provide systems support to.  I receive system alerts into Jira via email, and create tickets.  I have Organizations which each have their own email sending aler...

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• cloud
• jira-service-desk

I cant seem to get the Incident issue type to connect to the workflow.  Am I missing a step, or is this a bug?  The Issue type - Incident is associated with the workflow, but the workflow i...

• Question
• cloud
• jira-service-desk

We have our site set up and are testing it currently. We want to have a site on our online domain (example: servicedesk.oursite.com) point to the customer portal sign in page, so our users can easily...

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• jira-service-desk

Hi, we have received requests by our customers, that they don't want to opt in into each issue one of their organization opens, to receive further notifications. So i checked the configuration for ...

• Question
• jira-service-desk
• scriptrunner

Hi!  Even though my project lead is set as the default assignee for new tickets - by default a new issue is not assigned to this project lead.  I did find that in all my 'request types'...

• Question
• jira-service-desk

Website states that Atlassian Cloud apps are available in Japanese. But then adds in a separate statement that Portfolio for Jira Cloud is offered in English only. I am ...

• Question
• jira-service-desk

can any one help me I am considering purchasing Jira Service Desk on the Cloud, how long does it take to be up and running with 15 Agents , 40 Live Service issues ( change requests) with an automate...

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• jira-service-desk

Hello Community, I hope you can help me.. One of our customers creates a ticket through his customer portal. When he creates it and then sends it to us, I get no notification in my Microsoft Office...

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• jira-service-desk

I want to give a customer user permission to change entered tickets severity if possible. 

• Question
• customer
• jira-service-desk
• permission

Is it possible to automate export of some object type tables in csv, for example - after updating information in one object?   Or is it possible to make export of some object type in csv, for ...

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• automation
• insight
• jira-service-desk