Jira Service Management

Hi , Currently we have one project and and building additional project for different team. We are using basic portal for this new poject to create tickets. I want to make sure that the URL which we...

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• jira-service-desk

Good Day,  So I am very very new to Jira Support Desk and not sure how to go about everything. So I really appriciate all the help that was offered to me so far.  Issue:  Management...

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• jira-service-desk

Good Day,  So I am very very new to Jira Support Desk and not sure how to go about everything. So I really appriciate all the help that was offered to me so far.  Issue:  Management...

• Question
• jira-service-desk

...harePoint, etc.) are true. For example when in our HRM system ne employee is registered I want in service desk to create an issue for new PC.   Please advice me, what software to use, hat d...

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• developer

Hi, I am having trouble reliably having JavaScript run once a ticket page has loaded. The JS is in the "Edit Announcement Banner" and runs fine on a normal ticket using $(window).load(function() for...

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• javascript
• jira-service-desk

How to Create a Customer Satisfaction report/script to display completed issues within a certain project - within a certain time frame - and display the Satisfaction score and Satisfaction Comment. I...

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• jira-service-desk

How can we show the customer the workflow in the Portal?   Thanks! Ian

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• jira-service-desk

@mentions in comment only auto populating those that are involved in ticket. We want to be able to @mention anyone and allow them to view ticket. We have tickets locked down so that only those ...

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• jira-service-desk

The setting found with the systems settings only affects agent notifications.

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• email
• jira-service-desk
• notification

Hey there, is there a possibility to enable Queue Titles for the browser windows/tabs, since many people are working with multiple open tabs to keep track of contents?   Usually I have 3 Que...

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• jira-service-desk

https://community.atlassian.com/t5/Agile-articles/A-new-theme-for-Jira-Service-Desk-Portal-Warfighter-Made-Part-7/ba-p/696360   Did anybody used this? Can anyone help me to change my JSD like...

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• jira
• jira-service-desk

Hello, Can anyone explain the exact process for manually adding new users to JIRA Service Desk.   I go to Customers and locate the organization I want to add the user to. I then select add ...

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• jira-service-desk

In Servicdesk I would like to create a predefined comment on a workflow change. Since many users will write different texts, it would look better for the customer if there was an unique unified text ...

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• jira-service-desk

Hi, Are things listed below possible to do and if so, how? 1. Integrate jira service desk with jira software 2. Generate monthly time reports per user to see how much time did user spend on s...

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• jira-service-desk

Every email to Support creates a new ticket even if someone replies to the same thread. This is of course making the Support tickets reach a huge number while many of them are the same thing, but peo...

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• jira-service-desk

 Hello, found some similar questions, but cant understand solution. My problem with "Service request with approve" The problem is: 1. Agent(Local or Active Directory) created Request. 2. Repo...

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• jira-service-desk

JIRA Service Desk New Installation Database on MS SQL Server 2014 (jirauser has dbo role on database, jiraschema was created schemaowner is jirauser) By configuration step set administrator account...

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• jira-service-desk

Post renewal of SSL certificate, We have observed whole JIRA front end is coming  in JAPANESE. So we have changed the default language to UK_ENGLISH & Then had restarted the application. Pos...

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• jira-service-desk

Is there anyway Default Service Desk Comments to Internal only?

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• jira-service-desk

can jiraservice desk send an email to the user with unique url link in message. for example jira issue send an to my gmail address,inside a url link is there  i need click in the url to confirm...

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• jira-service-desk

Hi, We are setting up a Service Desk instance. There is functionality that creates an issue against a specific Customer/Organisation if that Customer emails a support email address. However we hav...

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• jira-service-desk

RAISE an ISSUE has limited fields - would like to expand to reduce the diting required AFTER issue is created.

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• evaluator-resources
• jira-service-desk

Hi everyone   I am trying to measure the level of satisfaction of my clients, but i dont want to do it through a survey. I would like to do it in the workflow just as soon the ticket has been ...

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• jira-service-desk

It could be great if we can save the Automation rules created as a template, sometimes you do a complex rule for one project and you want to replicate it in another project and you need to start ever...

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• jira-administration
• jira-service-desk

I am the administrator of the Service Desk and a part of the group Service Desk Team of this project that I am trying to configure. I currently am trying to set up the email channel for email request...

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• jira-service-desk