When raising issue via email in jira service desk, can the person who is added in cc be notified too

[vatsal dhar]

Say I have 2 customers from the same organisation and when one of the raises an issue via email and add the other one in cc, so can the other one be added as a watcher to that issue, automatically? or anything more helpful that can be done with that cc thing?

[Bastian Stehmann]

Hi @vatsal_dhar,

yes, you are right. If the customer sends an email with someone else in CC, this email address will be added as participant. This email-address will receive all  notifications then.

Edit: The account the CCed email-adress belongs to is able to see this request in the account to see the current progress also.

[vatsal dhar]

Thanks, @Bastian Stehmann.