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How do I get my service desk to stay on /portals rather than navigate to /portals1

Deleted user July 10, 2018

We really want that main "search" screen to be the first thing our clients see when they navigate to the Service Desk. That way, they can first try to search for their issue without having to open a ticket. Right now when you navigate to the service desk, it automatically lists the five ways to report a ticket - and only then will confluence pop up. Is there a way to:

a. not navigate to the reporting options automatically 

or 

b. have the search bar display above the reporting categories

 

Thank you, 

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