Community resources
Community resources
Community resources
Jira Service Management
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As anyone using Jira Service Desk will I'm sure have experienced, if you have an "open" email address that anyone can email you get a certain amount of spam and other non-ticket stuff (I'm going to r...
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When a Jira Service Desk Customer tries to resolve an issue from customer portal he get an error message (see below). default/standard JSD workflow is used default/standard JSD permission scheme i...
- Question
- jira-service-desk
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Can request template be customized? The current request template only includes topic/fault description, text box and attachement. Can more fiels be added?
- Question
- jira-service-desk
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Hi, I'm considering to use service desk from Atlassian but I'm a little confused about the definition of an 'agent' which is important to understand because pricing depends on it. In my ser...
- Question
- jira-service-desk
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Hi Team, I am planning for ACP-400 certification and hence intend to purchase preparation material for ACP-400 certification. However, I have some questions. As I understand, there is con...
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It seems the only way a JSD user can find an article is by randomly searching for words - is there a way I can publish the index of articles to a JSD user? Similarly, there are macros such as L...
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Hi JIRA Support, We have problem with mutiple branches shown in a JIRA ticket. This is happens in multiple Tickets with different different braches i could not identified what's the problem,...
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I have been unable to access in-world voice chat since June. When I open chat I see "Connecting to in-world voice chat..........". It scrolls all the way down the page since June 1st. I c...
- Question
- jira-service-desk
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I have a local server setup with an evaluation copy of Jira SD. Love it so far... just one problem. As far as I understand it, to bring in a customer I have to add them as a user first (or i...
- Question
- jira-service-desk
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I am trying to set up a page in my web site for support and would like to include the Jira portal page like the widget does, but would like to display the form the widget displays instead of the flyi...
- Question
- jira-service-desk
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I am trying to use the Automation tools in order to trigger an event to occur in the case of an assignee change. However, I cannot seem to find a way with the list of available triggers for custom au...
- Question
- jira-service-desk
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Hi, I have an exiting Automation Rule in Jira Service Desk that gets triggered when the Component value is updated. We tend to have more than 1 component value. When we try to update the Compon...
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How do votes work in the community and where can we view the totals?
- Question
- jira-service-desk
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I'm using Jira Service Desk (JSD) and Jira Software (JS) in one instance. My Project in JS set to be available for browsing (read only) for Group "Anyone" and therefore public in our internal network...
- Question
- jira-service-desk
- jira-software-server
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I have a service desk project that when "agents" access the page from outside our network, the Queue page continuously refreshes and doesn't show the queues or queue data. It works on the internal ne...
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Hello, Is it possible to add new customer email addresses to the reporter field, without having to add them as a JIRA user first? Many thanks Aaron
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After the installation of jira service desk, I tried to create a project, but get a error message after klicking on Next. The error message says:"Hmm... we couldn't create your project due to an unkn...
- Question
- jira-service-desk
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why this rule does not run? do you have any suggestions?
- Question
- jira-service-desk
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I have been trying to use random email to send issues to the email that is linked to my jira service desk, but sometimes it doesnt seems to create a ticket on its own.
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I want to set up my service desk so that Agent1 has access to requests by OrgA and OrgB, and Agent2 with access to OrgB and OrgC. Is this possible?
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My organization has several non-mailbox email addresses used to generate alert tickets in Service Desk. The problem I'm running into, is that commenting or updating the status on the ticket sends a r...
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I feel like I am missing something really basic here and I apologize if that is the case! :( But in my project there were fields that I had to have put in there and now the entire ticket structure...
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Hello! there is some way to automatic refresh portal request page, after customer clicks in type request?
- Question
- developer
- jira
- jira-server
- jira-service-desk
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Gostaria de saber como faço pra configurar a resposta no email, virar comentário no chamado, pois quando o usuário responde no email, não chega no chamado o comentário que o mesmo fez.
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