Community resources
Community resources
Community resources
Jira Service Management
-
Hello - just hoping to get some insight into peoples experiences integrating ticketing systems other than service desk with JIRA and the pros and cons of using servicededesk as a ticketing solution. ...
- Question
- jira-service-desk
- jira
-
I have a status called "Pending HR". I've configured approvals/denials on the status using the "Add approval" checkbox. When it is declined, it transitions (automatically) to "W...
-
We're considering transitioning our support team over to jira service desk. We already use jira to manage development projects, but we just added service desk and I am trying to set it up for our ser...
- Question
- administration
- cloud
- jira-cloud
- jira-service-desk
-
We are having trouble completing the mail configuration for SMTP and Incoming mail with Office 365. After complete the SMTP setup and test we receive a successful connection. However, when sending a ...
- Question
- atl-gruland
- jira-service-desk
-
Hey guys, Hoping someone can help me out! I created a project in Jira service desk and added in some custom fields so that when a user logs in and creates an issue, they first see the requir...
-
Hi there, I've created a very simple workflow for our servicedesk application. A call is either "in progress", "waiting for customer", or "done". I've added an automation to set the status to "wai...
- Question
- automation
- comment
- jira-service-desk
- status
- workflow
-
Hello. My customers can not share their tickets with anybody. They can see "Share" button on customer portal and can choose other user from list but after pressing "Share" button nothing h...
-
Hi, we are using cloud jira and service desk, i cant seem to find the option to put my kanban board on the main page. so when i login i can go directly to kanban page thanks
-
Hi, At the moment when our client sends an email on blabla@bla.com , it creates an issue, we reply to that issue he gets our reply in his email, but now when he replies back our ticket doesn't updat...
-
I am the admin of JIRA & Confluence my company in South Korea. nowadays, we decide to buy JSD(Jira Service Desk). I found that there is a critical issue related to KB(Knowledge Base) Search fu...
-
Hi, We set up the email forwarding to JIRA, and got this error message. https://adromance.atlassian.net/secure/admin/SDMailInfo.jspa ”Your request could not be created. Please check the fields hav...
-
We have setup our JIra Cloud Service Desk and would like to change our company specific portion of the URL (like going from XXXX.atlassian.net to YYY.atlassian.net. I found posting regarding no...
- Question
- jira-service-desk
- jira-service-desk-cloud
-
When my customers access the portal and they select to view all their requests (or the requests raised by their organization), they see a list with some predefined columns. They would like us to mod...
-
I would like to be able to send a mass email to all customers associated with a Jira Service Desk project in cases like an outage or maintenance notice. Will I need to get an add-on application for t...
-
During creation of card when a user is assigned they are not receiving an email notification. After creation of the card if I go back into the card and assign a user they are then receiving an ...
- Question
- jira-service-desk
-
The widget displays the headers for our Confluence pages but when clicking a link I get 'Requests to the server have been blocked by an extension.' It works perfectly in internet explorer....
- Question
- jira-service-desk
- widget
-
Hi Support, Unable to export the report along with the ticket handled time like time to first response and time to resolution. please help to resolve this issue.
-
I have a Jira service desk license in the cloud and I noticed that in the notification emails that are sent to the client there are some writings related to the links and not only. Can they be elimin...
-
Hi all, my team are asking for a function which close a ticket automatically if the due date passed. My question is more, there I need to put this script. As a trigger? Because this script needs to ...
- Question
- automation
- close
- custom-field
- date
- groovy
- +5 more tags...
-
Hello, Using JIRA Cloud and would like a way to highlight customers almost on an IF THIS, THEN THAT format. Essentially we offer two different support contracts to our customers and want to identif...
892 views 7 0 Deleted user July 12, 2018 -
Hope you guys can help me :) Our customers have in their Customer View the opportunity to filter their requests. They can choose between "all", "open" and "closed" requests (see picture). How...
1,036 views 8 0 Deleted user July 12, 2018 -
We have purchased JIRA Service Desk (Server edition) and now we want to roll it out to our 170 staff across the floor. It appears that we have to invite all of them, and not somehow import / sy...
- Question
- jira-service-desk
- server
-
I have setup an Automation rule that seems to be correct however it is not / doesn't seem to be running. The rule follows: When this happens... issue created If these match... summary ~ "Product...
- Question
- cloud
- jira-service-desk
-
The Jira Service Desk team is looking for and sharing stories from teams using the tool for innovative use cases in HR, Legal, Finance, Marketing, etc. in order to help traditional users (IT admins) ...
-
Hi, We set up the email forwarding from gmail address to JIRA to create tickets automatically, and I see the tickets aren't created automatically if the email has auto-response setting. https...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 23 | |
| 12 | |
| 10 | |
| 4 | |
| 4 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| 2 hours ago | ||
| January 8, 2026 3:28 PM PST | ||
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |