Jira Service Management

 Hi All, I would like to know if it’s possible, for a Jira Software project, to set up the ability to send an email to a certain email address and have it create a ticket specifically for that ...

• Question
• jira-service-desk

I created a number of issue request types for a service desk project.   The issues with specific request types are created by portal users.   However, they occasionally choose the...

• Question
• jira-service-desk
• request-type

I would like to create a new page in the Customer Portal where every customer can see certain content. This page should be available under the following URL: "http://myjirainstance.com/servicedesk/cu...

• Question
• jira-service-desk
• jira-service-desk-server
• server

hello, Im using trial vesrion of Service Desk, I want that clients can make comments with images (not as attachement). for exemple, a comment like this:   " a first message appear&nbs...

• Question
• jira-service-desk

Is it possible to show a custom field on the View screen for JSD end user (customer) but at the same time do not show it on the Create request screen? Please note that I'm asking about View screen f...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I created a rule but it not run when issue is created. Can I separate this rule into two rules? Please help me some suggestions. Thanks Details as below:

• Question
• automation
• jira-service-desk
• rule

Hi Support,  I need to setup the approval workflow vote as below.  1. User request to purchase new hardware 2. it to go hardware approval group(4 member) 3. if 3 of 4 approval it pass t...

• Question
• jira-service-desk

Hi, still testing the Jira Service Desk Cloud Version, is there a way to add some mor inforamtion about customers and contacts? For now I can only add a company name and a contact with email addres...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Our employees authenticate to cloud services (JIRA, Azure, etc.) with their username@domain.com. However they all have a primary SMTP address of first.last@domain.com. This presents a problem with Ji...

• Question
• jira-administration
• jira-cloud
• jira-service-desk

When adding users as collaborators, they can only post comments internally on tickets, whereas general users who are participants can make comments to the reporter.  It seems odd adding a user t...

• Question
• atlassian-support
• collaboration
• comment
• jira-service-desk
• permission

Hello, Is there a quick and easy way how to delete all the tickets in our project as well as if possible to reset ticket numbers back to 0   Thanks

• Question
• jira-service-desk

If I place a ticket on "Pending" I'd like for it to show the end use why this is the case when they look at the ticket. So instead of the status saying "Pending", change it to say "Waiting for V...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi I have just installed service desk yesterday and today it was down In the Catalina.out logs i see the following:   2018-09-05 21:36:02,821 Caesium-1-1 ERROR anonymous HostingMails [c.a.ma...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Background for our IT department's implementation... We have a single service desk project for our help desk agents who act as the tier/level 1 and 2 support. Then we have multiple "inbox" projects f...

• Question
• jira-service-desk
• jira
• jira-server
• jira-service-desk-server
• server

Good afternoon  At the moment I require your help, because a user within one of the JIRA projects is not receiving notifications, through the notification inspector it is observed that the pers...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Background for our IT department's implementation... We have a single service desk project for our help desk agents who act as the tier/level 1 and 2 support. Then we have multiple "inbox" projects f...

• Question
• jira-service-desk
• jira
• jira-server
• jira-service-desk-server
• server

Looking to see if there are any limitations to Jira Cloud to integrate CTI?  We would create a custom API to do the integration 

• Question
• jira-service-desk

i have a service request that was excalted but now i do not see where I can mark the issue as resolved

• Question
• jira-service-desk

I've been using the automation rule to close issues waiting for customer info but I'd like to set the resolution field with a specific values- any suggestions? Thanks  

• Question
• automation
• jira-service-desk

In Service Desk when editing a Request type you can add links to the help text, [Google|http://google.com] but that opens in the same window/tab the user is currently in.  Is there a way to mak...

• Question
• jira-server
• jira-service-desk

Under my service desk project's customer notification for requests created it consistently sends out a "shopify" string.    I have gone to the request created Notification and viewed...

• Question
• jira-service-desk

I have a current service desk customer who I also am trying to set as a Service Desk agent/user. But at this point, I see him listed twice in the Service Desk customers. I can get him logged into J...

• Question
• jira-service-desk

Hi, We have moved our mail server from rackspace to office 365 and after moving the email is not triggered to support team. But the reporters get email acknowledgement once they created a ticket. I ...

• Question
• jira
• jira-service-desk

Dear all,    please help me out on this one.    all my customers cannot log in to the portal now it keeps loading forever even if they enter a wrong username, only admins can ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I have a customer community of 3,000+ customers.  How do I get all of these customers into Service Desk in one bulk import action?

• Question
• jira-service-desk