How can an agent see all tickets created from a specific customer?

[Eleni Theodoridou]

We are using JSD cloud and I want somehow to see all tickets created from a specific customer or a specific email extension (e.g. @mycustomer.com). Is it possible and how we could manage it?

[Manon Soubies-Camy]

Hello @Eleni Theodoridou,

In addition to @Alexey Matveev answer, if you've grouped your customers by organization, you can use the below JQL query:

Organizations = "organization name" 

Or:

Reporter in organizationMembers("organization name")

The complete documentation is available here: Group customers in organizations.

Hope this helps!

- Manon

[Alexey Matveev]

Hello,

Try to execute the following JQL query:

reporter = "customer name"