Jira Service Management

Hi all, My atlassian-jira filed rotation failed,and the size growed up 100G . Do you have the same experience and how to resolve it ?   Regards, Beender.

• Question
• jira
• jira-server
• jira-service-desk
• log
• server

Hi, I'm looking for a very simple and easy solution for managing tasks of support. I want them to have a priority of 3 levels. And the SLA should be measured in 2 ways.  Time to response - task...

• Question
• jira-service-desk
• sla

Hello, At the moment all service desk agents have the access to delete requests. How can we limit this to just our admins. We have a JIRA-Admin active directory group we can link to that field that c...

• Question
• delete
• jira-service-desk
• jira-service-desk-server
• server

I'm trying out the Service Desk API. I created a new demo Service Desk Project which then created some sample tickets (incidents, service requests, etc.) I can view all of these tickets. However, wh...

• Question
• api
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi All,   How to make a search for issuekey that contains certain text? For example: issue key that contains the text ABC-*. thanks.

• Question
• jira
• jira-service-desk
• jira-service-desk-server
• jql
• server

Hi,   I have setup a customer portal for our customers and linked a confluence page to the customer portal. Now when I visit the customer portal and use the search field, I can search articles...

• Question
• cloud
• confluence
• confluence-cloud
• jira-service-desk
• jira-service-desk-cloud

Hi,   We've recently come across an issue when we try to access the Customer Service Desk/Help Desk. We're randomly getting a 500 when accessing a Service Desk project from the Projects listin...

• Question
• jira
• jira-service-desk

Hi, I use Ubuntu16.04-server, install the Jira Service Desk and Confluence, Confluence work very well, but I open Jira Service Desk very slow, I search online may be is java memory problem, I change ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

We are using FreshDesk app at the time and testing Jira Service Desk.  Would like to know if there's a way to capture customers and their companies in Jira SD.  In FreshDesk you basically h...

• Question
• cloud
• customer
• import
• jira-service-desk
• jira-service-desk-cloud

Hosted Service Desk.  I have customers in my account i need to remove from my service desk project.  I am project administrator.  How do i do that?

• Question
• jira-service-desk

I want to  prevent access from any user that is not specifically named as a user.  It appears to me that right now, any user sending email to the magic email address can add an issue. &nbs...

• Question
• jira-service-desk
• jira-service-desk-cloud

A customer of ours wants to display individual Service Desk notification badges (like in the original UI) outside of Service Desk. Is it possible to grab the number of notifications by some API funct...

• Question
• api
• jira-service-desk
• jira-service-desk-server
• notification
• server

I'm currently demoing Jira Service Desk (JSD) for the cloud and will be testing out the server version next week. I've organized the different products we offer as different projects through whi...

• Question
• jira-service-desk

How can Atlassian license fees be sended on e-invoice and not on a bill-solution?

• Question
• jira-service-desk

I need to set up a report in Jira Service Desk that allows me to see all created tickets by component The matter is that i can't add a serie for each component as i have more than 100. Do...

• Question
• jira-service-desk
• report

Hi i am currently making an integration which should automatically generate Incidents.  I do however have a problem as the client want to include Swedish characters "ÅÄÖ" in the issue. Whe...

• Question
• jira-service-desk
• jira-service-desk-server
• rest-api
• server

Hi There, We are using Jira Service Desk Cloud and I am completely new to using the service. I will be managing the IT Operations of my company and would like to redo the way which our internal user...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I'm testing Jira Service Desk with my original e-mail as support agent and a friends e-mail as customer. As customer, I sent an e-mail for my Jira e-mail (project@company.atlassian.net) to create a r...

• Question
• jira-cloud
• jira-service-desk

Hello. I am trying to create a workflow that requires approvals from a selected user. I found this tutorial https://confluence.atlassian.com/servicedeskcloud/setting-up-approvals-816880004.html . ...

• Question
• jira-service-desk

As a customer i can see a list of issues that were submitted, is that list confgurable? Can i show ther if an issue is in a sprint for instance?

• Question
• jira-service-desk

Hey everyone!    I don't know about all of you but having the satisfaction survey sent out imminently after a ticket has reached a resolved status is a huge pain! This causes false revie...

• Question
• addon-com.candylio.jira.plugins.jira-csat
• cloud
• jira-service-desk-cloud

Hi, Our customer portal is available in English and French. Unfortunately, a customer who is not logged in cannot change the language of the form, it opens the form following the browser ...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

I would like to translate default english "visitportal" dialog (to Czech). I'm not able to find where is setting of it. Could you navigate me? Thank you Michal.  

• Question
• jira-service-desk

I would like a selection of user to only be able to browse calls via the portal. To provide this, I've created a user, assigned this to a customer group and setup Service desk customer - portal acces...

• Question
• customer
• jira-service-desk
• jira-service-desk-server
• server

I upgraded the jira software from 7.x to 7.12 on our server, we use the servicedesk and the wiki software after the upgrade the wiki still works but is not upgraded, but if i look into the licensing...

• Question
• jira-service-desk
• jira-service-desk-server
• server