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Participants not receiving email updates

Terry Mundy
Terry Mundy
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May 1, 2018

Three participants were added to a ticket, however none of them receive ticket updates via email.

So what they do is email IT for updates and we have to forward the Help Desk tickets to them.

This isn't normal is it?

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Amirul Ikhwan Omar
Amirul Ikhwan Omar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 1, 2018

First thing that we can check here is whether the customer notification is set up properly. Can you go to the Service Desk Project Settings > Customer notification > Request Created > Edit. Confirm that the To: is set to Customer involved.

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