Additional Field showing up on a Submitted Form

[roozadhami]

We are using JIRA Service Desk 3.5.2 with JIRA Core 7.3.8, and JIRA Software 7.2.7 and that when using a specialized form with series of field and when we submit that form to the Desktop support team then the submitted form will an extraneous field of “Company-COST3: $96.36/yr” which is not used on the form definition/structure.

[Andy Heinzer]

What form is being submitted here?   Is this when creating an issue through a Service Desk portal?  Or are you creating issues via an issue collector?

How is this form 'specialized'?

Are you using any scripts or plugins in conjunction with Jira that might be altering the expected behavior here?

Could you post us a screenshot that highlights this problem so we can better undestand the scope here?

Thanks,

Andy