Community resources
Community resources
Community resources
Jira Service Management
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Once again I am utterly frustrated at the incompetent User Management in Atlasssian products. I just lost half an hour trying to add a customer so they had read/write access to a single Confluence S...
- Question
- jira-service-desk
- confluence
- jira
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We are experiencing issues trying to create automation rules in Jira Service Desk. Currently, it seems only the superadmin is able to create automation rules - "regular" admins are not. I haven't bee...
- Question
- automation
- jira-service-desk
- permission
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This is frustrating and something I've been dealing with for months... My company has switched to Jira this past year and we got little to no training. The training that we paid a ridicul...
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Atlassian continues to ignore request to recover our Jira account. How do i get a live human? I've submitted tickets twice now, and nada. Our incompetent dev team failed to maintain payments of the ...
- Question
- jira-service-desk
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Jira service desk plugins are all disabled after upgrading to 3.12.1. All service desk functions have been disabled since. Jira software is at version 7.9.1 so should be compatible.
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Hello, dear. I need your help urgently. I have the Jira Service Desk in my production environment and at the moment it is unavailable. I can access the Jira interface normally, but every time I try...
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Has anyone experienced issues while adding customers to an organization? Whenever we send an invite from the cloud, the customers are not receiving the invitation link. PLEASE HELP becaus...
- Question
- jira-service-desk
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Hello, When a customer sends an email to our Jira Helpdesk address, the ticket is created and an initial notification is sent to the customer and relevant agents internally. However, once we m...
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Hi, We are using Jira Service Desk and JEMH and are trying to use emails as a primary source for our tickets. JEMH handles outgoing emails, JSD incoming. We want the CCs in the email to be r...
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I want to be able to create support tickets from support desk, where the SLA is based on which customer it is. How can I do that? Initially I have tried to create a custom field and intend to add tha...
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Hello Everyone, I am trying to use post function "Sends a customizable email to the selected recipients and with the given content" on the issue create event which is not working for any JQL filter....
- Question
- jira-service-desk
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Greetings, Our service desk customers can't see the Description field and Attachments in their own requests and requests shared with them. But they can see comments and issue status change logs. If ...
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We have customers currently logging tickets by unfortunately we are not recieving all the tickets we should be. Just wondering if anyone would be able to point me in the right direction to get this ...
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We are busy configuring our new JIRA Service Desk Cloud. I have created all my organizations as well as adding the customers within each organization. I do not have the option to add a name/surname...
- Question
- jira-service-desk
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I have had to migrate from cloud to on-premise. I install Service Desk and then restore from the cloud backup. In the process, I lost the Service Desk icons. I tried installing a side-by-side versi...
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Our system has a nested organizational structure, where the admin has privilege on all its children. All organization level will have its own admin. When a ticket is raised at the lower level a top-l...
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We have a business project that has a couple of statuses that need to be removed from the board (i.e. Cancelled by Client / Cancelled by Agent / Declined, etc) How do I accomplish this?
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I would think this would be pretty simple, but I'm struggling... we have a basic service desk type used for requests, and I can already foresee any access requests being input as this type (as well a...
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When an issue is labelled as "done" or "resolved" a user should not be able to record time to that issue, however users still have access. Does anyone know what I'm missing?
- Question
- jira-service-desk
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When a Service Desk Agent creates a new issue through Jira and changes the Reporter to a standard user, that user do not receive any notifications. We tested changing the Reporter to one of the...
- Question
- jira-service-desk
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I already tried all what you say in the forum and I can´t find the solution.... the customer satisfaction survey isn´t sent to the customer when the issu is resolved and closed. but it does when the...
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I was hoping to see the same formatting on ServiceDesk suggestions as in KB confluence articles. Unfortunately, bulletted items on Confluence KB shows up in a single line. How can the formatti...
- Question
- confluence
- jira-service-desk
- knowledge-base
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When a new customer submits a ticket, it is not being received by the service desk, and the customer is not receiving a response of any kind. I have tried submitting test tickets with a manuall...
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Hi, currently our @User comments do not notify the referenced users in our service desk project. We are limiting the notifications in JSD more than in Jira to prohibit spamming. Which event is ...
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We have one Jira SD project setup where the plan is for all customers (assigned to an organisation) can access and raise tickets for their organisation only. What we'd like to do is setup SD Team Me...
Atlassian Community Events
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