Community resources
Community resources
Community resources
Jira Service Management
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Hi, i had 4 service desk project. i want to use one email account for all projects. but jira service desk does not all. how can i get that ? thanks
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Hello, I'm interested in adding a custom script to our cloud implementation of service desk. Typically you would add something like the following before the </head> section. <script&g...
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How would i go about removing the SLA requirements from tickets that populate in a specific queue. All other queues can go by the SLAs that I have configured.
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Hello Everyone ! I want know , which is the best option to perform the migration of users from the Active Directory (Microsoft) to Jira Service Desk Cloud ? Thanks
- Question
- jira-cloud
- jira-service-desk
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Hi, i'm very new to Jira Service Desk and i'm desperate searching where i can obtain my API token from the Jira Service Desk instance i'm using. i already had a look to: https://conflu...
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Error message received: You don't have access to any portal
- Question
- jira-service-desk
- atlassian-support
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Hello - I am having a problem copying the (system) JIRA Service Desk Field Organizations to a (text box) custom field. I am using a post function Copy Field Value via the JMWE add on that allo...
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Hi! Jira 7.2.9 (I know, it's old). I'm attempting to set the Service Desk so that all tickets coming into that project (ONLY) are assigned a Medium Priority, no matter where they come from, ...
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When a client emails Service Desk, How long should it take before I see the new Open Request in Service Desk?
- Question
- jira-service-desk
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Hello - I am new to JIRA Service Desk. I am more familiar with JIRA Core, so there is a JIRA foundation to work with. I am attempting to set up a JIRA Service Desk project which provides IT su...
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We're setting up Service Desk and would like to use our own workflow, rather than the default workflow. I came across this KB article: https://confluence.atlassian.com/jirakb/workflow-propertie...
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Hi, We are trialing Service Desk and I am trying to follow the suggested"tutorials" from Atlassian. When adding the very first request type, I cannot complete the task as described as the drop...
- Question
- jira-service-desk
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Like many other companies, next May 25 we are affected by the GDPR. We have been reviewing information about the different atlassian products that we have licensed (JIRA, Confluence and JIRA Service...
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The image for "Normal" Priority in the Service Desk backend is broken. The HTML for this icon is: <tr class="issuerow" data-issuekey=" [...] <td class="prior...
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Dear reader, I´ m wondering if it is possible to copy a field configuration, / a field. I cannot find it anywhere. I would love to use the same setup with a different name above...
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Our JIRA Service Desk (Cloud) version, customer received the email with attachment, the hyperlink cannot be open and it needs customer to login. Any setting can let customer open but no need to creat...
- Question
- jira-service-desk
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How can I build a knowledge base category structure (with sub categories), possible for users to browse?
- Question
- jira-service-desk
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We have been using this feature for 5 months, but since last Tuesday 15th May, customers are reporting errors while trying to close an issue. After check Jira Permissions on Schema I receive...
- Question
- jira-cloud
- jira-service-desk
- permission
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All, I apologise if this has been done to death, I have done a quick google but getting unrelated solutions (upgrade from eval edition .etc). My Version: JIRA Info Version 7.9.1 Bu...
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I have set up the security and congi as indicated, but when tryoing to send from gmail a support ticket to test if it ends up in the service desk, it seems it is not working
- Question
- jira-administration
- jira-service-desk
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Hi, We have created an Outlook email template (form), were staff fill out fields, like Location, Phone, Priority, Description etc and this info comes across to Jira SD. We are trying to capture the...
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We have a Service Desk project for our internal Help Desk, and users can send emails to this address to create new issues i.e. open a ticket. This address is also used for the administration of soft...
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Is it possible to get custom fields found in the ticket put into a canned response? (using the built in feature, not the pro plugin by Spartez)
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As soon as the issue is assigned to a request type the Assignee list should load from a specific set of users instead of loading all users in the cloud.
- Question
- jira-service-desk
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I am trying to use saved filters in Automation rules... I can get rules to meet conditions of normal saved filters, but cannot get them to work with filters created with ScriptRunner Enhanced Se...
- Question
- jira-service-desk
- scriptrunner
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