Community resources
Community resources
Community resources
Jira Service Management
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Hi I'm new to JIRA and am setting up Service Desk. For some of the Requests the Customers will be raising we will be creating an internal Linked Task. How do I set up a Queue to display these...
- Question
- jira-service-desk
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Hi I want to create a service desk ticket when i receive an email from one of our customers. the challenge is we cannot register each an every customer as some of our requests come from individuals w...
- Question
- jira-service-desk
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I need to display and export to excel the actual time for resolution (time from created date and time of resolution) and first response. By default jira can only display the time to first response a...
- Question
- jira-service-desk
- server
- sla
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Hello! I have a new project and we need to a automation for open issue by email. In this automation, a specific word in the email body determine a specific queue. for example If in the email ...
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I would like to add issues, that have nothing in common, to a view that only I can see. With other Management Tools, I could drag the issue into a bucket and it would create a shortcut to the origin...
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Lost nearly 40 stories and at least as many subtasks in my project and all imported projects were unrelated to the new account project. The project title still displays in the newer jira account...
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Hello, I'm currently using JIRA Service Desk Cloud and looking to setup tickets to be created through email. It's on a Microsoft exchange server and I was given the pop3 email address a...
- Question
- jira-cloud
- jira-service-desk
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I've create a few organization, I want to limit the notifications sent to the Organization. I'be looked at the Notification Scheme, but I don't see an option for editing the notifications to Organiza...
- Question
- jira-service-desk
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Hi, I am trying to automate the ticket categorization but getting stuck when following this article https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html...
- Question
- jira-service-desk
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In the Customer Portal there are some different filters for jira tickets. If i filter by closed requests, the result be null. But there are 3 tickets with status Done. Why this tickets are dont shown...
- Question
- jira-cloud
- jira-service-desk
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Hello I have a special rule to put in place in my JSD but I don't know how to write it. In our SLA conditions we have that if the customer doesn't answer to service desk team questions in a d...
2,766 views 7 1 Deleted user June 28, 2018 -
Hello, I have a question about access to Jira Service desk. Our company uses an internal IP range for Jira. So only our employees can access our Jira. But for Jira Service desk we want to ...
- Question
- jira-service-desk
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Says user has reached too many request and shows a popup saying we are not able to refresh the side bar. And we are not able to use the search bar too. What can i do when i face this issue ?
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I'm trying to create a new project in JSD Cloud and, as soon as I try and change the template, I get an error stating "Something's gone wrong. Our team has been notified". I don't get thi...
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We had an alert that a ticket wasn't made from an email: The only difference I can see from this and one that was successful is that there isn't a space after "Label:"? Here is the...
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I was wondering if there is a way with the Service Desk portal that an Agent can reset a customers password with out the customer having to go to the portal and try to reset the password via emailed ...
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Hi, I'm looking to create a queue on Service desk to look for bug tickets created in the past 2 weeks from today's date, and that also could contain 1 of 6 different email addresses in it: cre...
- Question
- jira-service-desk
- queue
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Can the JIRA Rest Java Client Library be used to interact with Jira Service Desk projects? If so how?
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I am looking for information on how to remove myself from a software product to free up a license. I see that I can revoke others but for me the box is grayed out.
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Hi , My customer wants to see SLA time on his dashboard. Is it possible? if yes , where i can update the settings.
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I'm testing the email account associated with the Service Desk, I sent 2 emails, one came in and the another one didn't. I used the same email but can't figure out why one would show and not the othe...
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I've created Script Fragment for Web Panel and I'm trying to display SLAs field on Customer Portal but I can only display String values and SLAs value is JSON. Is there some render for SLAs?
- Question
- jira-service-desk
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Hi, I'm trialing the Servicedesk and I am using the server version. Is there a way to make the text bigger on the wallboards? I have see it is controlled by CSS, but cannot find the location of the...
- Question
- jira-service-desk
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I use this settings but my user are unable to edit or delete their own comments. Permission helper told me everything is fine. I don´t know what´s going wrong
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We have upgraded to Jira Service Desk 3.13.1 and Jira Software 7.10.1. When I go in to edit my queues by adding more to the advanced criteria or another column to view, I select Save and the qu...
- Question
- jira-service-desk
Atlassian Community Events
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