Community resources
Community resources
Community resources
Jira Service Management
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Hi, I'm using a Jira Sofware Cloud version and I'd like to have the same rich test area I have while writing this very same question but in Jira it's seems quite complex. For example I cannot...
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We started with just IT using JIRA Service Desk however, over the past 6 months we have created separate Service Desk projects for Legal, Payroll, and Marketing. These stem from different requirement...
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Hi All, I am looking for a method to disable the creation of new requests through the customer portal in Jira Service Desk whilst keeping the ability to comment on existing requests. My first ...
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Hi, Can someone tell me how to set the approver in the Change Management workflow for JIRA Service Desk workflow to the component lead? Rather than users selecting an approver f...
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Hello! We have emails being rejected because there is a filter in the service desk. How can we disable it? Best regards, Helena Peixoto.
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HI there I wish to pre-populate the "Summary" field with "Customer Request Type" in Jira Service Desk. My research has suggested using the "Behaviours" function which comes with ScriptRunner but th...
- Question
- jira-service-desk
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In my form, I have created the custom field, so that from the Portal you can select the approving user, or verifying user of the ticket. In the portal, I would like that in this personalized field y...
- Question
- jira-service-desk
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User name shows as gibberish instead. Anyone else having this issue?
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Hi there I have 3 x custom fields which were optional. I was asked to make them mandatory. Went to the default Jira field configuration and changed the 3 fields to be "required". Went to the reque...
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My users are attaching images to their tickets but other users that are included in the ticket cannot simply click on the image to view it. They have to login to the Portal to do this. Is there a w...
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Hello, I have a question about JIRA DESK. The issue is that I have a development area with 3 levels of experience, and I need that when my client creates the request, it is assigned to my level 1 t...
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Today, I noticed I have this extra little option/section in our service desk tickets (may have been there longer... but I just noticed it). Is there a way to remove it?
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We have created extensive automation rules and are considering the Automation plug-in. I am wondering if I can edit the automation rules we have already created in Jira (cloud), outside of the ...
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I am testing Jira Mobile in my office. Approving a ticket has been a challenge. The only transition I have is to cancel a request. I am able to log with the same credential in my desktop...
- Question
- jira-cloud
- jira-service-desk
- mobile
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I'm trying to see how to handle a issue using the service request workflow- when we are blocked from addressing an issue as we are waiting for a 3rd party to do a fix ect... If we are waiting for "AC...
- Question
- jira-service-desk
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...istener using the atlassian-event library and demonstrating * plugin lifecycle integration. */ //@ExportAsService @Component //@Named("IssueCreatedResolvedListener") public class I...
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We have a scenario we need to map on Jira Service Desk. We use email based support where general support is directed to support@mycompanyname.com and product based support is collected in produc...
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How do I enable Canned Responses feature in Jira Cloud ?
- Question
- jira-service-desk
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Hi there, I am a bit confused. We are using JSW and JSD. All our stuff is licensed in JSW but there are only a few employees with agent accounts in JSD. I added one of our employees as service desk...
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Hi, To free up some Service Desk Agent licences I've been looking at removing them from users who don't have the Service Desk Team role in any Service Desk projects. 1. Is my logic correct, i.e. th...
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Hi, i had 4 service desk project. i want to use one email account for all projects. but jira service desk does not all. how can i get that ? thanks
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Hello, I'm interested in adding a custom script to our cloud implementation of service desk. Typically you would add something like the following before the </head> section. <script&g...
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How would i go about removing the SLA requirements from tickets that populate in a specific queue. All other queues can go by the SLAs that I have configured.
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Hello Everyone ! I want know , which is the best option to perform the migration of users from the Active Directory (Microsoft) to Jira Service Desk Cloud ? Thanks
- Question
- jira-cloud
- jira-service-desk
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Hi, i'm very new to Jira Service Desk and i'm desperate searching where i can obtain my API token from the Jira Service Desk instance i'm using. i already had a look to: https://conflu...
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