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I am adding a new rule > triage email request but it seems only allowing me to set the "request type" but I cannot find any field that allows me to specify the categories I want to enter based on keywords.
Any suggestion?
thanks
Elena
1 answer
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regarding not being able to edit fields outside of some built in ones. This is a limitation with Jira Service Desk that has no remedy right now, outside of buying more products like scriptrunner. Please vote on that issue, and i'm sorry I don't have a better answer.
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