Filter Customer Portal

In the Customer Portal there are some different filters for jira tickets. If i filter by closed requests, the result be null. But there are 3 tickets with status Done. Why this tickets are dont shown on this filter?

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HI @DEV

Welcome to the community!

Have you set the resolution for that requests/issues/tickets?

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As @Yogesh Mude has eluded to, this filtering is based on the resolution, not the actual status of the issue. I would recommend checking out the KB Closed Requests Not Appearing In Customer Portal When User Selects (My Requests > Closed Requests).

Issues without a resolution set won't appear as Closed in this kind of filtered view.

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Like • sarah@leadermes.com likes this

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Thanks, a lot. Thats the reason.

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Filter Customer Portal

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